Workplace Services Ambassador Job ID 220563 Posted 23-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Communications/Public Relations, Customer Service, Development, Facilities Management, Workplace Strategy Location(s) Budapest - Budapest - Hungary **CBRE Global Workplace Solutions** is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a **Workplace Services Ambassador** to join the team located in Budapest. The successful candidate will provide a professional, engaging and interactive first point of contact for the building occupants with any operational queries/issues they may have. The role also provides an interface between clients and vendors, providing focus on key areas to ensure that a five-star standard is maintained at all times, whilst ensuring that issues are proactively identified and addressed by all vendors that service the floor before the clients become aware of them. The successful candidate will receive training and support to develop their career in Facilities Management. **Key Tasks:** + Proactively support and deliver a collaborative and cooperative environment across all vendors and all floors throughout the building. + Act as the interface between all vendor operatives who provide an on-floor service for our customer, ensuring a seamless service delivery + Promptly resolve all daily client requests, guiding clients with helpdesk tickets logged and managing expectations on completion timelines, to include monitoring and progress reports with personal feedback to individual clients and management (managing client expectations) + Perform duties to maintain the Client/CBRE standards whilst delivering a high level of personal client engagement. + Understand service delivery SLAs and monitor to ensure requests are being completed in a timely manner + Continuously monitor and audit all designated client areas, including office floor and non-bookable meeting rooms, ensuring they are ‘fit for business’. + Manage community activities (e.g. kitchen table, divisional updates, training sessions, community whiteboard, socials) through ensuring Kitchen Table Area is kept clean and tidy at all times – liaising with the Cleaning Team / support events around the Kitchen Table Area + Liaision with Facilities Management team and escalating where required + Work closely with health and safety vendor to conduct regular inspections + Provide a physical and personal presence in all building areas where scheduled external and internal client events are taking place, ensuring event areas are meticulously maintained **Skills** + Good administrative skills + Well organised and good prioritisation and planning skills + Service orientated attitude combined with innovative thinking and the willingness to learn more about FM. + Self-motivated and resourceful with good written and verbal communication skills + Able and flexible handling a wide variety of items daily + Able to communicate with all levels of staff in a polite and efficient manner **Knowledge** + Knowledge and awareness of the Service projects and facilities management industry + Good Health and Safety knowledge + Good level of English spoken / written **Experience** + Administration and customer services experience with the ability to communicate at all levels + Minimum of 3 years’ experience in a customer service environment CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)