Philip Morris Manufacturing & Technology Bologna
Workplace Experience Specialist - Protected Category by Law 68/99.
Your ‘day to day’
As Workplace Experience Specialist you will be part of our Manufacturing department for Philip Morris Manufacturing & Technology Bologna S.p.A. and will be reporting to the Workplace Experience Coordinator. The position will be based in Crespellano (Bologna).
In your role you will ensure an excellent level of efficiency and effectiveness of the Workplace (WX) services and contribute to manage and monitor the reference suppliers.
You will also Identify and solve any critical issues with good degree of autonomy and provide continuous process improvements and contribute to meet Workplace Experience project objectives and manage Workplace Experience projects coordinating activities between internal and external stakeholders involved.
You will contribute with the Workplace Experience team in the implementation, organization and execution of the services and tools offered in order to be an effective and efficient business partner with high quality standards and in compliance with budget assigned, timing and Company principles and practices. You will also monitor contractors’ performance through KPIs, based on SLA’s and ensure work safety and compliance to EHS rules and regulations.
Finally, you will investigate ways to reduce costs, while maintaining the customer satisfaction at the same or higher levels. Be actively involved in OB & Capex, while acting within the agreed budget.
Your Responsibilities
- Guarantee a high and constant level of effectiveness and efficiency of Workplace Experience Services, implementing and feeding an appropriate KPI system. Monitor the level of achievements of the KPI in place with the Third-Party Suppliers. Support the Supervisor and the Business Partners in the interpretation of the agreement and in compliance with the SLA. Act promptly in problem solving and promptly activate back-up solutions if needed.
- Inspect offices and common areas on a daily basis and promptly identify any extraordinary activity to be requested. Ensure accurate and timely execution. Verify that the work done is in line with expectations and follow-up issues not solved. Plan and ensure the execution of ordinary/extraordinary activities for all services in scope with Workplace Experience (e.g.: canteen; locker rooms; gym; company cars; parking management; gardening; office layout etc.). Coordinate the housekeeping activities based on priorities established and in line the expected results. Coordinate the services offered to employees, guaranteeing excellent quality of services and adequate communications to the departments. Plan and coordinate services offered to employees, verify services execution, collect feedback and identify follow-up actions in case of unfulfilled expectations.
- Support the Supervisor in developing the team and identify the results achieved. Promptly communicate process improvements, changes in activities or scheduling as well as priority. Contribute to coordinate all Workplace Experience activities in collaboration with the peers and Security and Safety team to ensure alignment in information, actions and back-ups.
- Maintain constant communication with the internal clients. Work in close collaboration with all departments in order to follow up the performance of Workplace Experience suppliers and the satisfaction of department owners. Takes care of providing timely information and feedback to clients. Satisfy the request submitted by PMI and deliver results expected in line with PMI expectations. Being the point of reference for Workplace Experience services with Workplace Experience Affiliates Community members.
- Contribute to prepare OB and RF for expenditure and to monitor budget respect of Workplace Experience activities and projects. Come up with initiatives regarding funds savings. Timely provide accurate analysis and reporting to support the decision making of Management. Support purchasing Dept. in the periodic evaluation of suppliers and most advantageous offers/contracts.
- Manage procurement process including vendor creation/selection, supplier offer checks, purchase orders, invoices and payments for the Workplace Experience services in the respect of PMI accounting treatment and finance guidelines. Build a good vendors relationship, ensuring deadlines and accuracy always met. Contribute to monitor Vendors KPIs. Guarantee high level of accuracy in monthly/YE accruals process and correct cost allocation in compliance with PMI procedure, requirements and deadlines.
- Contribute to manage company assets (e.g. furniture, equipment, etc.) with the aim to maximize the use of office spaces, storages and warehouse. Manage assets accounting to identify correct value, asset class and capitalization. Print out assets label to be attached to physical assets. Perform assets stock count and disposal in the respect of Finance standards and guidelines. Print out assets label to be attached to physical assets.
- Participate and contribute to manage Workplace Experience projects following PBO approach and ensuring that are carried over timely, with expected quality and in line with planned budget.
- Ensure proper reporting according to local legislation and PMI procedures. Proactively interact with all internal and external customers to continuously maintain updated knowledge of customer expectations in terms of quality. Ensure timely execution and reporting of IPM (Integrated Pets Management) activities and results.
Who we’re looking for
- Bachelor or Master degree.
- Minimum 3 years of experience in Workplace Experience roles or in comparable functions (Procurement, P&C etc.).
- Consumer orientation and ability to manage complex stakeholders.
- Problem-solving skills, collaborative team spirit and effective time management.
- Advanced knowledge of the Microsoft Office suite, with a particular focus on Excel.
- Fluent in English both written and spoken. Italian is an asset.
Employment Type: Permanent.
Please note that this opportunity is exclusively reserved for individuals belonging to the protected categories as defined by Law 68/99, Articles 1 and 18.
What We Offer
Our success depends on people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
Philip Morris Manufacturing & Technology Bologna (PM MTB)
PM MTB is Philip Morris International’s Center of excellence, worldwide recognized for prototyping, mass-volume production and employees’ training on smoke-free products. PM MTB employs more than 1000 employees and its production site of Crespellano is one of the most advanced manufacturing venues in Italy for technology innovation, competencies development and talent recognition. In 2023, Philip Morris Manufacturing & Technology Bologna has been awarded as Top Employer for the ninth year in a row. We also granted the Equal Salary Certification certificate by the homonymous foundation to certify that men and women are paid equally for equivalent work.