Workplace Experience Receptionist Job ID 219132 Posted 12-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Administrative Location(s) Liverpool - England - United Kingdom of Great Britain and Northern Ireland **Job Title: Workplace Experience Receptionist** **Business Sector: Data Centre Solutions** **Location: Liverpool, UK** **COMPANY PROFILE** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. **RESPONSIBILITIES** + This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. + Responsible for making a good first impression for the organization, which can affect the organization's success. + Responsible for all administrative/reception needs including but not limited to managing calls, calendar scheduling, travel scheduling, expense reporting, document approval processing, documentation (including memo's, faxes, letters and other communication), mail services, etc. + May require leadership in meeting planning, general administrative support and projects which may be assigned **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. + Arranges escorts as needed. Issues visitor passes and validates parking. Receives and directs incoming calls to appropriate personnel and voicemail. + Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. + Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. + Arranges video and/or web conferencing as needed. + Coordinates catering for meeting and events. + May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit. + Performs general clerical duties associated with distributing packages and mail as required. + Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. + Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries. + Orders office supplies and other common use items for the location, such as caf? supplies, equipment toner, printer paper, freight and shipping supplies etc. + Maintains neat appearance reception area, conference rooms and other common areas. + Requests building and housekeeping services as needed. + Periodically inspects common area equipment to ensure good operating condition. + Arranges equipment service as needed. + Maintains records and logs of service requests and tracks their status. + Maintains a file of services including transportation sources, accommodations, and referral contacts. + May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc. **QUALIFICATIONS** + To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. + The requirements listed below are representative of the knowledge, skill, and/or ability required. + Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **EDUCATION and EXPERIENCE** HS Diploma or GED required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred. **COMMUNICATION SKILLS** + Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. + Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. + Comfortable meeting and engaging with new people. + Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. **FINANCIAL KNOWLEDGE** Ability to calculate simple figures such as percentages. **OTHER SKILLS and ABILITIES** + Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications; . + Good organizational skills. Ability to work flexible work schedules based on office needs. + Physical ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible. + Ability to work independently with little supervision. **EQUAL OPPORTUNITIES** We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)