Job Title: WFM Manager Job Description As a WFM Manager, you will play a pivotal role in ensuring that the Workforce Management (WFM) team delivers first-class service. You will lead the development and execution of strategic WFM initiatives, fostering teamwork and collaboration with both internal and external clients. This role requires a proactive leader who can leverage team diversity and implement best practices to achieve outstanding account performance. **Key Responsibilities:** **Strategic Oversight:** + Guarantee exceptional service from the WFM team through effective leadership and strategic planning. + Develop and implement the overall WFM strategy, setting clear expectations for the team. **Team Development:** + Foster a collaborative environment by promoting teamwork and partnership with clients and stakeholders. + Engage with each team member to identify potential, utilize diversity, and standardize best practices to build a strong team. **Performance Management:** + Support WFM Coordinators in maintaining superior account performance. + Establish checkpoints to ensure sustained performance over time. **Client and Operational Engagement:** + Participate in operational and client meetings as needed, providing strategic insights. + Offer business recommendations to enhance key performance indicators (KPIs). **Project Implementation:** + Lead the implementation and ramp-up of new clients and lines of business (LOBs). + Execute new initiatives such as staffing model changes, transitioning to new scheduling tools, and operational shifts (e.g., from voice to chat). **Team Building and Environment:** + Organize team-building activities to cultivate a positive work environment. + Explore opportunities for "emotional salary" benefits to ensure team happiness and motivation, driving positive outcomes. Location: SLV San Salvador - Blvr. Sta. Elena Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**