Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills into the Markets Controls function who are seeking a Vice President in the Markets Issue Management team that is responsible for supporting overall issue management, including governance, quality control, quality assurance and supporting 2nd and 3rd line audits/reviews. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. **Team/Role Overview** This role will primarily focus on issue management and governance, including ongoing support and associated reporting, across the full lifecycle of Markets owned remediation. The role is a hybrid role encompassing a technical reporting skillset alongside a fundamental in-depth knowledge of enterprise issue management policy/framework, control design principles and effectiveness, quality control methodology. **What you’ll do** + Support effective issue management governance inclusive of activation, closure, monitoring, reporting, change management and escalation to promote timely issue resolution + Provide analytical input into issue governance forums and the Markets Issue Coordination Meetings + Interpret, credibly challenge and communicate issue management policy requirements (and associated standards/procedures) to ensure conformance + Support issue read-across assessments to develop approaches for addressing broader corporate/thematic emerging issues + Support the ‘Executive’ reporting over Scorecard and high severity/prioritized issues and track and monitor other ‘key metrics’ + Partner closely with stakeholders across the 3 lines of defense to understand and converge issue/MCA mapping methodologies + Partner closely with the Markets Analytics team on issue management central reporting needs/tooling **What we’ll need from you** + Understanding of Citi’s Issue management framework and data interrogation and analytical skills + Comfortable working in excel and building data queries, developing impactful reporting + Self-starter, flexible, innovative and adaptive + Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization + Strong written and verbal communication and interpersonal skills + Advanced analytical skills with strong critical thinking and aptitude to implement technical/regulatory requirements + Proficient in MS Office applications (Excel, SQL or equivalent, Word, PowerPoint) and other analytics applications a plus (e.g., Tableau Reporting Prep/Creator) **What we can offer you** This is a role that'll offer you the opportunity to build an in-depth knowledge of Markets, the issue management framework and interaction across the 3 lines of defense. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: + Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure + A discretional annual performance related bonus + Private medical insurance packages to suit your personal circumstances + Employee Assistance Program + Pension Plan + Paid Parental Leave + Special discounts for employees, family, and friends + Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** ------------------------------------------------------ **Job Family Group:** Controls Governance & Oversight ------------------------------------------------------ **Job Family:** Issue Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.