Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Work Location: Pune

This position is to be part of global Production Support team for Liquidity Management Solutions (LMS). The team responsibility is to look after L1 production incidents globally. As we move towards transformation of existing production support model to “Production Engineering” which follows a ‘Follow the Sun Model’, this will have a opportunity to Work and Learn from teams with mature process and tools to ensure the best in class deliverables - modelled on SITE RELIABILITY ENGINEERING.

In this role, you will:

Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
To provide workarounds/resolutions with Active participation in crisis calls.
Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
Participate and contribute in implementing automations/new production support concepts in the team.
Ensuring use of best practices are followed by complying with Group Compliance Policy.
Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.
Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance