Transaction Management Ops Analyst - Securities Settlement & Custody Operations Dallas, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. **Responsibilities:** + Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures + Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service + Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions + Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units **Line of Business Job Description:** The Securities Settlement and Custody Operations group plays a significant role within Wealth Management Operations (WMO). The organization is responsible for Clearing & Settlement for various Pierce and Private Bank distribution channels, servicing Private Bank Securities on PACE, Fund Relationship and Onboarding Mutual Fund & Alternative Investments. The Private Bank Security and Settlement Support Team support various tasks related to servicing assets for Private Bank accounts on Profitability and Customer Service Enhancements (PACE). The process includes asset set up, maintenance, and valuation, physical vault activities, , transaction processing, settlements. The Transaction Management Ops Analyst is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. **For this role, the key responsibilities include:** + Providing operational support and transaction processing for various product types and functions + Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established guidelines and procedures + Responsible for the analysis and resolution of moderately complex transactions requiring escalations and/or exceptions, and works with appropriate Financial Advisors, Investment Managers, and Internal and External Business partners to provide problem resolutions for function related items + Responds to moderately complex client inquiries through numerous channels to support operational efficiency and quality client service + Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units **Required Skills:** + Solid analytical skills + Strong Excel skills + Detail oriented + Customer Focus + Demonstrate logical, systematic approach to problem solving + Perform mathematical calculation + Organizational and time management skills + Ability to multi-task and meet time service level deadlines are required. + Intermediate skill level needed for PC applications (Excel, Outlook, and Word) + An understanding of investment products and solutions + Intermediate skill level to perform mathematical calculation + Communicate verbally and written in a in concise, clear professional manner + Flexibility to work peak processing days and times in an evolving environment + Career oriented teammate looking to grow within the organization while exhibiting leadership characteristics + Forward thinker able to express new, fresh ideas to create better operational processes + Research + Positive attitude + Collaborating + System navigation **Desired Skills:** + Exposure to DTC and Bank of New York Mellon is preferred. + Familiarity with Issuers and Agents + Previous Securities Industry experience is preferred. + Basic understanding or knowledge of various Asset/Security Types both marketable and non-marketable assets/securities. + Bachelors-Degree or equivalent work experience. **Skills:** + Attention to Detail + Customer and Client Focus + Oral Communications + Prioritization + Problem Solving + Account Management + Analytical Thinking + Coaching + Written Communications + Mentoring + Research + Result Orientation **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.