Job Title:

Trainer with German in Bratislava

Job Description

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

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What you will do in the roleEssential Functions/Core Responsibilities           Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations            

Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                       

Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities     

Accountable for achieving individual training performance metrics                    

Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)                     

Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations                      

Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients

May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids

Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation 

Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis 

Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures           

           

Candidate Profile           

German language proficiency (C2 level) and English minimum B2 level

Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)            

Strong communication skills, both written and verbal           

Proficient in  Microsoft Office            

Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable

Self-starter, sense of urgency, and works well under pressure                      

Strong attention to detail                       

Sense of professionalism and ability to develop good relationships           

           

Information about the selection procedure

Accessibility to Bratislava is a prerequisite, as the work takes place in our offices

Proficient German (C2 level) and English is a prerequisite

What you can expect from us

Full-time work

Work from the office on a 24 hour/7 days a week shift basis

Employee benefit points: monthly allowance 41.6 EUR

Daily meal allowance from the employer 6.6 EUR

Work in our new offices in the very centre of Bratislava

Snacks at the workplace - fruit, cereals

Teambuilding activities: summer and Christmas festivities, monthly games and competitions, wellbeing workshops and more

Opportunity to start your career in an international environment

Comprehensive induction training (fully paid)

Ongoing training and upskilling programmes through Concentrix University

Professional development programs and career navigation to support your career growth

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

SVK Bratislava

Language Requirements:

English (Required), German (Required)

Time Type:

Full time2026-06-15

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