Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Telesales Manager/Direct Sales

What does a successful Telesales Manager do at Fiserv?

The purpose of a Telesales Manager is to convert leads from bank partner referrals and website site referrals.

Our goal is to help clients grow their businesses by providing fast efficient payment processing to reduce queuing time in store, as well as deploying value added services that drive differentiation. We offer our clients a comprehensive range of payment processing solutions designed to drive greater in-store and online customer traffic, such as online, in-store, over the phone and on-the-go payment acceptance solutions.

What you will do:

Achieve revenue and margin growth targets across the referral relationshipManage the retention of the existing business client base and employ strategies to drive customer satisfaction and higher levels of business retentionNew business sales at acceptable profit levels, by means of cold canvassing, referrals and direct marketingCompletion and submission of all necessary paperworkPreparation of regular activity report as required by the Sales ManagerKeep clients informed of company offerings (e.g. new features in services, products and process movements)Maintain data integrity through the use of Salesforce

What You Will Need To Have:

Bachelor’s degree preferredSuccessful track record in sales and/or call center with 3 years’ experience.Strong relationship & network building skillsAdvanced listening and communication skills particularly verbal presentation & writtenAbility to prospect/canvass, e.g. cold calling for lead generation, researching prospective markets/locationsSound understanding of financial/business conceptsStrong negotiation skills (particularly client contract negotiations)Strong time management and organizational abilitySound problem solving / conflict resolution skills; particularly the ability to deal with difficult customersStrong PC and Microsoft Office skills

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.