Telephone Operator; Full-time, Day, MMMC
Kaiser Permanente
Description: Job Summary:
Under direct supervision, performs variety of communication functions including, but not limited to, operating telephone/switchboard/paging systems, issuing paging equipment, clerical duties and providing technical support; collaborates with other staff members both within and outside department in accomplishing of own job duties as well as to assist others in accomplishing theirs; serves as team player and role model.
Essential Responsibilities:
Performs duties of telephone/switchboard operator. Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after hours.Provides back-up information services to customers on campus when information desk is closed; provides courtesy calls. Processes local and long distance outgoing calls and performs overhead paging in a professional manner.
Performs clerical duties which include word processing, filing, and photocopying in support of departmental needs. Maintainsand updates on-call schedules and works with the Medical Staff Office to maintain a list of physicians personal telephone numbers. Works with IT to maintain the Telephone Directory and updates and compiles new and/or additional telephone/pager listings.
Notifies appropriate areas of problems or issues that occur. Notifies supervisor when problems occur. Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
Processes all alarms and emergency codes and pages; notified affected staff and/or external agencies/vendors.
Responsible for contacting other persons as may be required to on-call schedule and/or procedure.
Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
Performs other duties and accepts responsibility as assigned. Basic Qualifications: Experience
Minimum one (1) year communications operator or related experience within two years.
Education
High school diploma or General Education Diploma (GED). License, Certification, Registration N/A Additional Requirements:
Customer service experience in a high volume environment.Basic clerical skills.Ability to actively listen and comprehend callers requests.Basic typing skills.Demonstrated knowledge of and skill in word processing and intranet PC applications. Preferred Qualifications:
Knowledge of medical terminology.10-key by touch.
Under direct supervision, performs variety of communication functions including, but not limited to, operating telephone/switchboard/paging systems, issuing paging equipment, clerical duties and providing technical support; collaborates with other staff members both within and outside department in accomplishing of own job duties as well as to assist others in accomplishing theirs; serves as team player and role model.
Essential Responsibilities:
Performs duties of telephone/switchboard operator. Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after hours.Provides back-up information services to customers on campus when information desk is closed; provides courtesy calls. Processes local and long distance outgoing calls and performs overhead paging in a professional manner.
Performs clerical duties which include word processing, filing, and photocopying in support of departmental needs. Maintainsand updates on-call schedules and works with the Medical Staff Office to maintain a list of physicians personal telephone numbers. Works with IT to maintain the Telephone Directory and updates and compiles new and/or additional telephone/pager listings.
Notifies appropriate areas of problems or issues that occur. Notifies supervisor when problems occur. Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
Processes all alarms and emergency codes and pages; notified affected staff and/or external agencies/vendors.
Responsible for contacting other persons as may be required to on-call schedule and/or procedure.
Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
Performs other duties and accepts responsibility as assigned. Basic Qualifications: Experience
Minimum one (1) year communications operator or related experience within two years.
Education
High school diploma or General Education Diploma (GED). License, Certification, Registration N/A Additional Requirements:
Customer service experience in a high volume environment.Basic clerical skills.Ability to actively listen and comprehend callers requests.Basic typing skills.Demonstrated knowledge of and skill in word processing and intranet PC applications. Preferred Qualifications:
Knowledge of medical terminology.10-key by touch.
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