**Introduction** At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? Let's talk. We are seeking a skilled and experienced software support engineer to work on IBM® Maximo Application Suite of products. This customer-facing role requires excellent communication and presentation skills, as well as a strong background in coaching, training, and troubleshooting during customer interactions. **Your role and responsibilities** IBM Software Support Organization is seeking a Technical Support Professional to join our team! IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions, issues, and feedback from users and work with Solution Architects, Product Management and Engineering to continuously improve our solutions. Additionally, Technical Support Engineers are encouraged and provided the opportunity to hone their technical skills and deepen their knowledge. Areas of responsibility include • Engage on cases effectively in a timely manner working as part of a Global 24X7 team. • Work closely with Engineering and Operations on resolving escalated cases. • Educate customers to help them become product experts. • Write knowledge base articles based on customer questions. • Develop and maintain strong customer relationships. • Provide technical engineering support, as part of our Technical Support Team, to resolve customer issues by performing diagnostics, performance optimization, incident analysis, solution partner recommendations, and product knowledge transfer. **Required technical and professional expertise** • 12+ years of previous experience in a customer facing technical support/development role with experience in Maximo Asset Management/Maximo Application Suite software and good knowledge of Cloud technologies (Red Hat OpenShift/Azure/Kubernetes). •Passion for customer care and customer satisfaction and self-motivated towards meeting agreed goals. •Good spoken and written communication skills along with ability to collaborate with the team and act as a team player. •A successful track record in developing and managing customer relationships. •English: Fluent. **Preferred technical and professional experience** You would make a great addition to our team if you have great skills in some of the following: •Experience in shell scripting and programming languages such as Java, C++. •Understanding about Mobile technologies. •Proficient in Windows/Linux operation system. •Experience in Databases including MongoDB, DB2/Oracle/SQL Server. •Understanding of the application development projects and Administration knowledge of Application Servers(WebSpere/WebLogic). •Working knowledge or Understanding of web technologies and/or data analytics. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.