Job Title:

Team Leader with German in Bratislava

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

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What you will do in the role

Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsEffectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weeklyIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employmentEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updatesProvide subject matter expertise in handling escalated customer calls as neededConduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development trainingPromote the Concentrix values through both behavior and attitude, including being an advocate for team members

  

Candidate Profile German language proficiency (C2 level) and English minimum B2 levelHighly motivated individual with skills to develop and coach team members to achieve performance expectationsWork well under pressure and follow through on items to completionStrong communication skills, both written and verbalAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverableAbility to mentor, coach and provide direction to a team of employeesWillingness to work a flexible schedule

Information about the selection procedure

Accessibility to Bratislava is a prerequisite, as the work takes place in our officesProficient German (C2 level) and English is a prerequisite

What you can expect from us

Full-time workWork from the office on a 24 hour/7 days a week shift basisEmployee benefit points: monthly allowance 41.6 EURDaily meal allowance from the employer 6.6 EURWork in our new offices in the very centre of BratislavaSnacks at the workplace - fruit, cerealsTeambuilding activities: summer and Christmas festivities, monthly games and competitions, wellbeing workshops and moreOpportunity to start your career in an international environmentComprehensive induction training (fully paid)Ongoing training and upskilling programmes through Concentrix UniversityProfessional development programs and career navigation to support your career growth

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

SVK Bratislava

Language Requirements:

English (Required), German (Required)

Time Type:

Full time

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