Your Role
As a member of the Security Technology Operations (STO) team at Zurich Insurance, you will work as part of a multi-disciplinary security team. Specifically working with a security toolkit in a global organisation, your responsibilities will largely be focused in the areas of Secure Managed File Transfer. We use industry leading software across the tools and file transfer is no exception where you will be working on Progress’ MOVEit.
Day to day you will be acting as the product lead and service manager for MOVEit while managing a team of Lv1 and 2 analysts. You will report into the MFT global product lead located in North America, the NA and EMEA STO Regional Leads and the Global Head of STO.
Key Responsibilities:
Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities
Experience:
Working knowledge of networking concepts and protocols, including TCP/IP, DNS, firewalls and SFTP, FTPS, HTTPS, and SMB Reporting using PowerBi, PowerPoint and Excel Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills
Your Role
As a member of the Security Technology Operations (STO) team at Zurich Insurance, you will work as part of a multi-disciplinary security team. Specifically working with a security toolkit in a global organisation, your responsibilities will largely be focused in the areas of Secure Managed File Transfer. We use industry leading software across the tools and file transfer is no exception where you will be working on Progress’ MOVEit.
Day to day you will be acting as the product lead and service manager for MOVEit while managing a team of Lv1 and 2 analysts. You will report into the MFT global product lead located in North America, the NA and EMEA STO Regional Leads and the Global Head of STO.
Key Responsibilities:
Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities
Experience:
Working knowledge of networking concepts and protocols, including TCP/IP, DNS, firewalls and SFTP, FTPS, HTTPS, and SMB Reporting using PowerBi, PowerPoint and Excel Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills