**Your Role** As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Solarwinds, NDR (Gigamon and Extrahop) Flexera and SAS (Safeguard Authentication Services formally known as QAS). The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. **Key Responsibilities:** + Excellent incident and request handling + Help attain and then maintain SLAs and KPIs + Ensure system/application alerts are acknowledged and actioned + Escalate issues to STO management and leadership as needed + Support patching, upgrades, and configuration changes + Assist in managing high-priority incidents and requests related to file transfers + Ensure compliance with audit controls and evidence requirements **Experience:** + Basic understanding of networking concepts and protocols, including TCP/IP, DNS and firewalls + Windows and Linux basic admin Level 1 + 1-3 years of experience in a security operations role + Confidence in troubleshooting + Good communication skills **Your Role** As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Solarwinds, NDR (Gigamon and Extrahop) Flexera and SAS (Safeguard Authentication Services formally known as QAS). The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. **Key Responsibilities:** + Excellent incident and request handling + Help attain and then maintain SLAs and KPIs + Ensure system/application alerts are acknowledged and actioned + Escalate issues to STO management and leadership as needed + Support patching, upgrades, and configuration changes + Assist in managing high-priority incidents and requests related to file transfers + Ensure compliance with audit controls and evidence requirements **Experience:** + Basic understanding of networking concepts and protocols, including TCP/IP, DNS and firewalls + Windows and Linux basic admin Level 1 + 1-3 years of experience in a security operations role + Confidence in troubleshooting + Good communication skills