**Your Role** As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress’ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. **Key Responsibilities:** + Lead and manage incident and request handling + Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management + Ensure system/application alerts are promptly acknowledged and actioned + Escalate complex issues to STO management and leadership as necessary + Lead and support patching, upgrades, and configuration changes with onshore team members + Manage high-priority incidents and requests related to file transfers + Ensure strict compliance with audit controls and evidence requirements + Lead troubleshooting of complex file transfer issues and support Lvl1 team members + Mentor and share advanced knowledge with Lvl1 analysts + Identify and help implement automation and optimization opportunities **Experience:** + Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB + 5-7 years of experience in a security operations role. + Proven advanced troubleshooting capabilities + Exceptional communication skills and the ability to mentor junior team members **Your Role** As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress’ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. **Key Responsibilities:** + Lead and manage incident and request handling + Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management + Ensure system/application alerts are promptly acknowledged and actioned + Escalate complex issues to STO management and leadership as necessary + Lead and support patching, upgrades, and configuration changes with onshore team members + Manage high-priority incidents and requests related to file transfers + Ensure strict compliance with audit controls and evidence requirements + Lead troubleshooting of complex file transfer issues and support Lvl1 team members + Mentor and share advanced knowledge with Lvl1 analysts + Identify and help implement automation and optimization opportunities **Experience:** + Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB + 5-7 years of experience in a security operations role. + Proven advanced troubleshooting capabilities + Exceptional communication skills and the ability to mentor junior team members