Your Role

As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

 

Key Responsibilities:

Lead and manage incident and request handling for Crowdstrike, CLM, and SPE Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Escalate complex issues to STO management and leadership as necessary Assist in advanced troubleshooting of system performance-related incidents Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows Support change request creation, representation, and implementation for the technology stack Provide general workstation and server troubleshooting support and support Lvl1 team members Participate in major incident management calls to provide support on active incidents Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities

 

Experience:

Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling Good understanding of Windows, MacOS, and *nix operating systems Proven advanced troubleshooting capabilities Familiarity with scripting languages such as PowerShell and batch files Exceptional communication skills and the ability to mentor junior team members

 

Your Role

As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

 

Key Responsibilities:

Lead and manage incident and request handling for Crowdstrike, CLM, and SPE Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Escalate complex issues to STO management and leadership as necessary Assist in advanced troubleshooting of system performance-related incidents Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows Support change request creation, representation, and implementation for the technology stack Provide general workstation and server troubleshooting support and support Lvl1 team members Participate in major incident management calls to provide support on active incidents Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities

 

Experience:

Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling Good understanding of Windows, MacOS, and *nix operating systems Proven advanced troubleshooting capabilities Familiarity with scripting languages such as PowerShell and batch files Exceptional communication skills and the ability to mentor junior team members