Key Responsibilities:
•    Perform impact analysis on database and configuration changes.
•    Subject matter expert in Support tooling and processes
•    Expansive solution knowledge that crosses multiple solution teams
•    Alignment to organization or venue wide inititiatives and projects
•    Guide clients through current workflows, upgrades, system changes, and enhancements.
•    Resolve complex issues in a timely manner, mentor new associates and provide SME advice.
•    Comprehensive understanding of Millennium foundation, build, and integration points
•    Should have working knowledge on CCL (Cerner Command Language), Discern Explorer, Discern Visual Developer, and Olympus.
•    Perform complex troubleshooting investigations, document notes, and knowledge articles.