About the GEIST Team:

Are you looking to innovate within a global organization that's redefining the customer experience? The Global Engineering Insights & Software Tools (GEIST) team is at the forefront of transforming Amazon's building network through innovative engineering solutions.

We're seeking a talented Systems Development Engineer to join our Engineering Services Business Intelligence team and drive the development of mission-critical software tools and global web applications.

In this role, you'll design and develop scalable software solutions supporting engineering services across Amazon's portfolio. You'll be responsible for building and maintaining resilient automated systems for production support, driving improvements in system efficiency, implementing observability solutions for complex distributed systems, and collaborating with cross-functional teams to deliver enterprise-scale applications.

The ideal candidate brings a strong background in systems design and architecture, with demonstrated experience building automated solutions across multiple applications. You should have a proven track record of developing scalable, production-grade systems, experience with business intelligence tools and data analytics, and the ability to thrive in fast-paced environments.

What sets you apart is your passion for automation and system optimization, strong problem-solving skills, and customer-centric mindset. Experience with large-scale distributed systems and a track record of driving technical innovations are highly valuable.

Join us in this impactful role where you'll empower Amazon's Global Engineering Services (GES) through the end-to-end development of critical tools and systems that enhance operational efficiency and scalability. Your contributions will directly influence the growth and success of Amazon's global engineering operations.

Key job responsibilities
System Reliability & Operations
• Lead incident response and troubleshooting to maintain system reliability
• Design and implement comprehensive monitoring solutions
• Develop automated infrastructure processes for large-scale systems
• Ensure security compliance and promptly address vulnerabilities

Engineering Excellence
• Drive system resilience through chaos engineering practices
• Create and maintain automation tools for operational efficiency
• Develop data analytics solutions to support business decisions
• Implement continuous deployment strategies

Leadership & Collaboration
• Partner with cross-functional teams to optimize production workflows
• Translate customer feedback into actionable engineering improvements
• Contribute to technical strategy and roadmap development
• Drive solutions for complex technical challenges

A day in the life
Infrastructure Management
• Design and maintain scalable systems across AWS and on-premises
• Optimize networking, compute, and storage resources

Automation and DevOps
• Develop scripts and maintain CI/CD pipelines
• Implement infrastructure as code and monitoring systems

Operational Support
• Respond to incidents and perform root cause analysis
• Support service migrations and deployments

System Optimization
• Monitor performance, identify bottlenecks, and implement improvements
• Conduct capacity planning and resource optimization

Security and Compliance
• Implement security best practices and conduct vulnerability assessments
• Ensure compliance with relevant standards

Documentation and Knowledge Sharing
• Maintain technical documentation
• Participate in architecture discussions and design reviews

Cross-functional Collaboration
• Partner with development, infrastructure, and product teams
• Support new feature launches and shared initiatives

Innovation and Improvement
• Evaluate new technologies and implement industry best practices
• Contribute to post-mortems and continuous improvement efforts