Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals350+ locations worldwide across 60+ countriesFortune 500Globally unified systems

Job Description

Our software business systems are built to provide efficiency and functionality to our branch offices and warehouses, allowing Expeditors to provide outstanding customer service and competitive rates. Our internal and external systems are an integrated suite of collaborative supply chain software applications that are designed to assist our operations teams and customers in managing international and domestic shipping challenges. This position is a part of our Distribution team.  This team focuses on building and sustaining our proprietary warehouse management systems which are deployed to Expeditors' branches around the world.

The Support Specialist II will be a member of the IS Operational Experience Distribution ART.  The individual will support the EDMS and migrated Distribution systems by:

Deploying and installing software to corporate and global branch serversDocumenting dataflow process improvements, new procedures, and troubleshooting methods.Maintaining accurate and complete documentation.Providing support during and after normal business hoursExtensive debugging/error log researchWork with multiple support teams to address urgent Distribution support issues

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Downtown SeattleFederal WayLynnwoodBellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

Exceptional customer serviceEffective verbal and written communicationSuperior organizational skillsAbility to create and maintain instructional and technical documentationProven troubleshooting skills Familiarity with MS OfficeStrong initiative to quickly learn new skillsStrong interpersonal skillsAbility to prioritize and multitask while maintaining deadline constraintsAbility to work independently as well as within a teamExperience with parsing logs and error log researchStrong data analysis skillsAbility to make decisions based on available data

DESIRED QUALIFICATIONS

Knowledge/experience with network routing/protocols, firewalls and TCP/IPExperience using SQLExperience working with agile development

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary:  $78,000 to $105,000

Expeditors offers competitive benefits to all full-time employees including:

Paid vacationHolidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementPosition is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.