Responsibilities Order Management & Order Fulfilment: • Capture Order (excl. order validation) – Receive standard order details from sales and capture order in the system (standard and promotion order not including samples/ donations) • Change Order – Receive order change request from Sales and update the same in the system • Check pricing • Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required) • Conduct Credit Check – Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order • Proactive out-of-stock communication in case of exceptions • Perform stock check and confirm quantities – Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on operational ATP topics with supply planning • Create delivery in the system – Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status • Close unconfirmed orders – Identify undelivered orders and items; Cancel and close the undelivered orders • Optimize and create filler orders - Agreeing with customer if extra order can be created Manage returns: • Create return delivery and inform sending WH and 3PL about pick up order • Align on issue resolution with customer • Receive notification about return delivery from customer/sales (in rare cases – only large quantity errors, health issues, damages etc.) Other activities: • Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements • Coordination between call center and departments (in person, by phone, ms teams meetings, email) Qualifications Proficiency in English and German Previous exposure to similar role is a plus Ability to demonstrate good stakeholder management and alignment to external customer needs and expectations Excel & Office package knowledge mandatory Prior knowledge of SAP ECC or similar ERP is a plus Results oriented, able to handle multiple projects within tight deadlines The ‘Internal Reporting Procedure’ for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab