Overview We are looking for a self-driven, software engineering mindset SRE support engineer enabling an SRE-driven orchestration of all components of the end2end ecosystem & preemptively diagnosing anomalies and remediating through automation. The SRE support engineer is integral part of the global team with its main purpose to provide a delightful customer experience for the user of the global consumer, commercial, supply chain and enablement functions in the PepsiCo digital products application portfolio of 260+ applications, enabling a full SRE Practice incident prevention / proactive resolution model. The scope of this role is focussed on the Modern architected application portfolio, B2B pepsiconnect and DTC, during the north Americas time zone. Ensures that PepsiCo DPA applications service performance,reliability and availability expected by our customers and internal groups It requires a blend of technical expertise on SRE tools, modern applications arhictecture, IT operations experience, and analytics & influence skills. Responsibilities Reporting directly to the SRE & Quality Assurance Sr. Manager, is responsible to enable & execute the pre-emptive diagnosis of PepsiCo applications towards service performance, reliability and availability expected by our customers and internal groups Responsible as pro-active support engineer, diagnosing any anomalies prior to any user and driving the necessary remediations across the teams involved. Develop / leverage aggregation correlation solutions that integrates events across all eco system component of the modern architecture solution and comes up with insights to continuously improve the user journey and order flow experience collaborating with software engineering teams. Responsible to design automation solutions to automate service delivery using techniques such as flash, terraform, ansible or a custom solution Accountable to provide requirements for service enhancements to the software engineering & product management teams Be a SRE in designing the events diagnostics, performance measures and alert solutions to meet the SLA/SLO/SLIs, leveraging App dynamics, full story, ELK or custom tools Work closely with customer facing support teams to evolve & empower them with SRE insights Participate in on-call support and orchestrating blameless post-mortems and encourage the practice within the organization Provides inputs to the definition, collection and analysis of data relevant products systems and their interactions towards business process resiliency especially related impacting customer satisfaction, Revenue or IT productivity Actively engage and drive AI Ops adoption across teams Compensation and Benefits: The expected compensation range for this position is between $89,000 - $149,000. Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process. Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually. Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement. In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan. Qualifications 8-12 years of work experience evolving to a SRE engineer with 3-5 years of experience in continuously improving and transforming IT operations ways of working Bachelor’s degree in Computer Science, Information Technology or a related field The ideal Engineer will be highly quantitative, have great judgment, able to connect dots across ecosytems, and efficiently work cross-functionally across teams to ensure SRE orchestrating solutions are meeting customer/end-user expectations The candidate will take a pragmatic approach resolving incidents, including the ability to systemically triangulate root causes and work effectively with external and internal teams to meet objectives. A firm understanding of SRE (Software Reliability Engineering) and IT Service Management (ITSM) processes with a track record for improving service offerings – pro-actively resolving incidents, providing a seamless customer/end-user experience and proactively identifying and mitigating areas of risk Proven experience as an SRE in designing the events diagnostics, performance measures and alert solutions to meet the SLA/SLO/SLIs, Terraform, Octopus, AKS, Python, AppDynamics/Datadog/ELK Stack, Pager Duty or other AIOps toolsets skillsets. Deep hands-on technical expertise, excellent verbal and written communication skills Differentiating Competencies Required Driving for Results:Demonstrates perseverance and resilience in the pursuit of goals. Confronts and works to resolve tough issues. Exhibits a “can-do” attitude and a willingness to take on significant challenges Decision Making:Quickly analyses complex problems to find actionable, pragmatic solutions. Sees connections in data, events, trends, etc. Consistently works against the right priorities Collaborating:Collaborates well with others to deliver results. Keeps others informed so there are no unnecessary surprises. Effectively listens to and understands what other people are saying. Communicating and Influencing:Ability to build convincing, persuasive, and logical storyboards. Strong executive presence. Able to communicate effectively and succinctly, both verbally and on paper. Motivating and Inspiring Others: Demonstrates a sense of passion, enjoyment, and pride about their work. Demonstrates a positive attitude in the workplace. Embraces and adapts well to change. Creates a work environment that makes work rewarding and enjoyable. EEO Statement Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement