Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
 
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
 
Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

The Senior Manager of IT Application Development will be pivotal in leading a team dedicated to developing innovative solutions for our Flight Ops and Inflight Crew Scheduling business teams, developing and enhancing the front end capabilities of the uCrew System. This position will drive automation projects engineered to improve procedural efficiencies and reductions in manual processes. This is a critical role and will help shape United’s capabilities to address crew scheduling challenges, particularly during irregular operations. As a leader, you will have exceptional leadership and communication skills and a deep understanding of driving organizational change, Agile development, and solutions architecture.

Leadership and Team Management

Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learningProvide strategic direction and oversight to ensure the successful execution of programs, resource management, and day-to-day operationsEstablish goals for the team and individuals, including performance reviews and career and performance plansPlan for short and long-term resource needs (internally and externally) to ensure the right number of resources and skills are available to meet project goals and deadlinesEvaluate and suggest improvements to the organizational structure, roles, and responsibilities

Communication and Stakeholder Management

Engage, collaborate, and partner with technical and business stakeholders to understand business requirements and user expectations and lead the development of solutions that meet functional and technical requirementsCollaborate with Uniteds business and IT leadership teams and product subject matter experts to establish the products long-term vision, goals, and strategyDevelop multi-year product development strategies and tactical plans. Share knowledge and work together to generate innovative solutions to problemsAlign with business partners on delivery success criteria and ensure technology solutions follow architectural standardsProvide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning reviewFoster open communication within the IT team and across departments to ensure alignment and the successful delivery of cross-functional initiatives

Budgeting and Resource Management

Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needsTrack and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the team

Strategic IT Planning and Execution

Evaluate, implement, and manage SaaS-based solutions and develop in-house cloud-based solutionsIdentify technical obstacles early and collaborate closely with the team to find innovative solutionsResponsible for escalating, assisting, and following up on resolving issues related to the delivery of technology solutionsEnsure that Agile methodologies are implemented following best practices and that continuous improvements are made as neededAlso, ensure compliance with code scanning and other security protocols during development and release

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
 
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
 
Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

The Senior Manager of IT Application Development will be pivotal in leading a team dedicated to developing innovative solutions for our Flight Ops and Inflight Crew Scheduling business teams, developing and enhancing the front end capabilities of the uCrew System. This position will drive automation projects engineered to improve procedural efficiencies and reductions in manual processes. This is a critical role and will help shape United’s capabilities to address crew scheduling challenges, particularly during irregular operations. As a leader, you will have exceptional leadership and communication skills and a deep understanding of driving organizational change, Agile development, and solutions architecture.

Leadership and Team Management

Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learningProvide strategic direction and oversight to ensure the successful execution of programs, resource management, and day-to-day operationsEstablish goals for the team and individuals, including performance reviews and career and performance plansPlan for short and long-term resource needs (internally and externally) to ensure the right number of resources and skills are available to meet project goals and deadlinesEvaluate and suggest improvements to the organizational structure, roles, and responsibilities

Communication and Stakeholder Management

Engage, collaborate, and partner with technical and business stakeholders to understand business requirements and user expectations and lead the development of solutions that meet functional and technical requirementsCollaborate with Uniteds business and IT leadership teams and product subject matter experts to establish the products long-term vision, goals, and strategyDevelop multi-year product development strategies and tactical plans. Share knowledge and work together to generate innovative solutions to problemsAlign with business partners on delivery success criteria and ensure technology solutions follow architectural standardsProvide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning reviewFoster open communication within the IT team and across departments to ensure alignment and the successful delivery of cross-functional initiatives

Budgeting and Resource Management

Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needsTrack and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the team

Strategic IT Planning and Execution

Evaluate, implement, and manage SaaS-based solutions and develop in-house cloud-based solutionsIdentify technical obstacles early and collaborate closely with the team to find innovative solutionsResponsible for escalating, assisting, and following up on resolving issues related to the delivery of technology solutionsEnsure that Agile methodologies are implemented following best practices and that continuous improvements are made as neededAlso, ensure compliance with code scanning and other security protocols during development and release

What’s needed to succeed (Minimum Qualifications):

Bachelors degree in Information Systems, Computer Science, Engineering, Business Administration, or other related field7 years of relevant experienceProven experience leading and developing IT teams, with a strong focus on leadership, mentorship, and team developmentExperience implementing SaaS solutions or building applications using AWS cloud or similarLeadership experience managing multiple cross-functional teams or projects and influencing senior-level management and key stakeholdersOutstanding communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organizationA mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practicesAdvanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processesWell-versed in Agile development and requirements management processesStrong oral and written communication skillsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Masters degreeUnderstanding of system architecture principles, including the ability to design scalable and reliable solutions5 years of Application development (.Net, Java, or other modern language)Experience with ODM (Operational Decision Maker) implementation and configurationExperience managing applications for Crew Operations, Network Operations, Crew Planning, etc.Experience leading initiatives with Collective Bargaining Agreement and/or FAA ComplianceWhat’s needed to succeed (Minimum Qualifications):

Bachelors degree in Information Systems, Computer Science, Engineering, Business Administration, or other related field7 years of relevant experienceProven experience leading and developing IT teams, with a strong focus on leadership, mentorship, and team developmentExperience implementing SaaS solutions or building applications using AWS cloud or similarLeadership experience managing multiple cross-functional teams or projects and influencing senior-level management and key stakeholdersOutstanding communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organizationA mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practicesAdvanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processesWell-versed in Agile development and requirements management processesStrong oral and written communication skillsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Masters degreeUnderstanding of system architecture principles, including the ability to design scalable and reliable solutions5 years of Application development (.Net, Java, or other modern language)Experience with ODM (Operational Decision Maker) implementation and configurationExperience managing applications for Crew Operations, Network Operations, Crew Planning, etc.Experience leading initiatives with Collective Bargaining Agreement and/or FAA Compliance