The Sr. Design Program Manager for Design Quality will be part of Devices & Services Design Group's (DDG) Design Strategy, Systems & Operations organization. This role will report into our Sr. Manager of Design Quality, and partner very closely with our Design Program Management and Design Systems team, as well as the Design leaders across Devices & Services to define, operationalize and scale the quality bar across DDG’s major design functions (interaction design, expressions design, research, operations).

This role will be responsible for working with cross organization partners and stakeholders to define various aspects of Design Quality. In order to be successful, this person will need to bring along cross organization stakeholders to gain their buy-in and support for this program. The ideal candidate will exhibit leadership, high judgment, the ability to influence, and exceptional organization and communication skills.

In this role, you will collaborate closely with designers, researchers, engineers, product managers, and other cross functional partners through the definition, rollout and execution of Design Quality mechanisms. You will combine expert program management skills with a passion for user experience to help teams across Devices and Services improve the designs of Amazon’s products and services. You will need to manage communications across levels and organizations within Amazon to train teams on how the mechanisms work, communicate reporting on the impact of the mechanisms, and manage escalations when design is at risk.

Key job responsibilities
- Define, implement, and manage cross-functional mechanisms that embed inclusive design practices and improve overall design quality.
- Lead change initiatives, driving engagement, and effectively managing challenges to drive successful organizational transformation.
- Collaborate with design, product, and engineering leaders to align on shared strategy, goals, and metrics for quality mechanisms.
- Lead operational initiatives that support design quality at scale, including planning, training, documentation, and process development.
- Proactively identify risks, manage escalations, and make informed trade-offs to support scalable, effective operations.
- Develop and scale repeatable, measurable processes and tools that help teams operationalize inclusion.
- Create documentation and reporting to communicate progress, impact, and areas of opportunity to stakeholders.
- Build strong relationships with cross-functional partners and foster alignment with senior leaders across Devices & Services.
- Promote transparency, visibility, and a strong culture of collaboration and shared ownership.

About the team
The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices, Alexa Mobile, Fire TV, Fire Tablets and more. DDG’s mission is to bring to life delightful, easy-to-use, and high value experiences for our customers.