Description Job Description: In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager. Key responsibilities: - Meets and/or exceeds the set productivity and accuracy targets. - Participate in ad-hoc operational projects and audits - Understand operational goals, vision, charter and process steps - Execute on assigned project components of specific audit processes - 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day - Follow SOPs as prescribed and provide inputs to improve the process. - The candidate should work from office on all 5 days of the week Basic Qualifications - Any UG Degree (JP Lang specialists will require N4 level cert.) - Proficient in Internet navigation - Has problem solving skills and attention to detail. - Has good written and oral communication skills - Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes - Drive process/system improvements basis ongoing trends/gaps identified - Carries out tactical issue based communications with internal teams - Proficiency in computer applications and a flair for browsing the internet - Previous experience working with Japanese language - Able to write queries using SQL & Macros Preferred Qualifications - Has Exposure to MS office - Proficient in Internet navigation and keyboard typing skills - Has problem solving skills and attention to details - Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage - Ability to work independently and think ‘out of the box’ - Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams. - Knowledge of Japanese kanji characters to conduct analysis on translated information (Japanese to English and vice versa) with ease. - Has strong organizational skills and able to juggle multiple tasks at once Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.