Provide reliable technical assistance to internal and external customers. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Be part of a team that is solving complex technical problems for the customer. Learn to apply highest standards of customer support. Build business acumen while learning to address customer's technical needs. 

JOB DUTIES:
 

Facilitate issue identification and analysis Investigate and resolve technical issues Track requests resolution Provide technical training Build relationships with customers Test products & software Develop and share knowledge

YOU MUST HAVE:
 

Customer Service Experience (Call center preferred) Advanced written and verbal English skills Shift Availability Skilled in professionally managing challenging customer interactions and delivering effective, solutions-oriented resolutions. Experienced in thriving within fast-paced environments while maintaining efficiency, attention to detail.

WE VALUE:
 

Experience in the industry is preferred Good interpersonal and verbal & written communication skills Strong continuous improvement mindset, strong leadership impact Experience with Salesforce.com and SharePoint Demonstrated experience with Knowledge Management & Call Center Management Good administration skills

 

WHAT'S IN IT FOR YOU?

Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind. A collaborative and inclusive work environment where your contributions are valued. Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects. Access to cutting-edge tools, resources, and a supportive team to help you excel. The chance to work with a global, innovative company shaping the future in its industry.

 

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