Description “Amazon is seeking an experienced candidate for a role in Global Quality Control function for Finance Operations. Major goal of the function is to identify risks in finance processes, report performance of the operations from a quality perspective. Apart from that this role would do a root cause analysis of the identified defects and partner with business to improve the Quality of service. This position requires a proactive, highly motivated individual with a critical eye for detail, high customer obsession and aptitude for process improvement and ability to motivate and manage people. Key job responsibilities · Identify root causes for down stream impact, work with FinOps process SMEs and Tech teams to work on implementing Corrective-Preventive Action and identify opportunities for Automation. · Analyze and identify process gaps, recommend solutions, drive/influence inter-function decisions. · Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions. · Collaborate with leadership to drive improvement ideas generated through auditing · Clearly articulate issues and ideas through verbal and written communication · Maintain a full understanding of all processes, becoming a Subject Matter Expert for every process · Address the issues reported and drive them to resolution by coaching Associates, engaging the Training team, and working with leadership · Monitor and report Quality metrics, deep dive and identify trends/root causes. · Liaise with internal and external teams to implement best practices and to drive performance improvements. · Recommend, own and drive performance improvement areas. · Drive through improvement initiatives until implementation. · Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics. · Provide the operation a holistic view of customer performance and identify the levers which will drive improvements. · Provide clear insight into performance drivers and the levers which impact performance. · Implement and own action plans which drive performance improvements. · Uses quality monitoring data management system to compile and track performance at team and individual level. · Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process. Basic Qualifications - 1+ years of finance experience - 2+ years of Accounts Receivable or Account Payable experience - 2+ years of applying key financial performance indicators (KPIs) to analyses experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Experience using data to influence business decisions - Experience in corporate finance including budgeting/planning, forecasting and reporting Preferred Qualifications - 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - Experience in TM1, Data Warehouse and SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.