Job Title:

Specialist, Partner Success

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Specialist, Partner Success to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have

The ability to work fully on-site in Greenville, SC.

3+ years of prior experience working in a B2B sales capacity

A passion for customer experience

Experience with sales pipeline management and forecasting

Excellent knowledge of MS Office programs

Experience using email, phone and video tools

Experience working with Salesforce.com or similar CRM

You Will

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts

Achieve defined metrics by promoting the sale of services to a portfolio of strategic channel engagement partners

Conduct monthly/quarterly consultative reviews and health checks analyzing our needs

Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.

Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business

Create training to the sales team, sharing important insights and promoting the unique value and benefits of products

Manage high volume of customer contacts through phone and email each day

Work with teams and management to improve sales processes and achieve a positive customer experience

Maintain a high level of CRM hygiene to ensure all relevant data is captured.

The base salary range for this position is $39,700 - $59,600, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

WHAT’S IN IT FOR YOU

At our company, we truly believe in the power of our team, and we are dedicated to championing our people. This is why we make it a priority to significantly invest in our game-changers, infrastructure, and capabilities, ensuring both your success and that of our customers. Here’s how we’ll support your career development and personal growth in this role:

Empower Your Growth: Enjoy paid training opportunities and performance-based incentives that recognize and reward your hard work.

Rewarding Referrals: Take advantage of lucrative employee referral bonuses, turning your network into a rewarding asset.

Connect & Grow: Engage in diverse company networking groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more. Meet peers who share your interests and experiences.

Comprehensive Benefits: Secure your future with a 401K plan featuring company matching. Enjoy paid time off, holidays, along with comprehensive medical, dental, and vision insurance. Additionally, access to a robust Employee Assistance Program (EAP) is at your fingertips.

Wellness & Wellbeing: Benefit from health and wellness programs crafted with trained partners to help maintain and promote a vibrant and healthy lifestyle.

Innovative Work Environment: Thrive in a modern, state-of-the-art office equipped with cutting-edge technologies, surrounded by a dynamic, supportive team.

Diversity & Inclusion: Participate in programs and events dedicated to diversity, equity, inclusion, and global citizenship. Engage in our efforts toward sustainability and community support initiatives.

Extra Perks & Benefits: Beyond the essentials, enjoy a selection of additional perks designed to enhance your work-life experience.

The deadline to apply for this position is May 31, 2025
 

Location:

USA Greenville SC - 2000 Wade Hampton - Genelco

Language Requirements:

English (Required)

Time Type:

Full time2025-05-31

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.