Job Summary:

JOB DESCRIPTION – SPECIALIST, NORTH AMERICA PRICING

Location: New York, East Coast Remote

Division: Music

Line Manager: Manager, NA Pricing

Contract Terms: Full Time

THE TEAM

Ticketmaster Music is a passionate team dedicated to supporting the needs of the world’s biggest touring artists (and their promoters, agents, and managers). Tasked with building Ticketmaster’s relationships with the Artist community, this entails being on the pulse of where the business is moving through discussion with major industry players, informing the Artist community of the latest developments within Ticketmaster, assisting with the operations of events, acting as a resource to help maximize ticket sales and awareness, driving incremental revenue throughout the tour cycle, and understanding Artist needs and how Ticketmaster can serve them with new Products and Services. 

Within Ticketmaster Music, the Global Pricing team plays a critical role – an invaluable resource for top tours to price their tickets to market and capture fair value on their events, ensuring we sell the right ticket, to the right fan, at the right price.

THE JOB

The role of Pricing Specialist manages a portfolio of events and is responsible for implementing a pricing strategy commensurate with client goals for inventory of premium tickets. This includes market research to develop a unique plan for each client, and management of clients with updates and price adjustments throughout an event's sales cycle. This position requires client-facing interaction to help build the client relationship. This position will research market trends and work within various technology platforms to make price adjustments and report on sales. In addition, this role will be responsible for recommending front-end and back-end enhancements to improve the efficiency and display of tickets and ensure our offering is cutting edge and delivering maximum value to Artists and promoters.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding network

WHAT YOU WILL BE DOING

Manage a portfolio of events and implement pricing changes through various internal toolsExecute a pricing strategy for North America music events under managementIdentify trends in sales, and be proactive in making price adjustmentsFind opportunities for case studies to drive revenue and sales goalsResearch on maximizing revenue for top performing eventsCollaborate with Product and design teams to build new features – suggest ideas, give feedback on designs, and help prioritize most valuable enhancementsProvide guidance and actionable information to clients, and define prioritized events based on revenue opportunities and partner relationsCollaborate with Global counterparts to share best practices and strategy on global toursBuild relationships with key industry stakeholders – Promoters, Agents, Venues, and ManagersRun reports as needed and identify sales trends, anomalies, and other actionable data pointsWork with cross-functional groups, including - but not limited to - tour execution, marketing, finance, event operations, legal, product teams, data teams, etc., to initiate and execute ad hoc projects within the constraints of tight, and often fluid, time deadlines

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Strong analytical background with creative thinking and problem-solving skillsAt least 2 years work experience preferredMust have exceptional organizational skills and meticulous attention to detailUnderstanding of the business dynamics between venue, promoter and artistTicketing experience preferredHighly effective communication skills – written and verbalMust be proficient in Excel, Word, Powerpoint and OutlookAirtable proficiency preferredMust be able to think through, evaluate and solve problems logically and efficientlyKnowledge of the Ticketmaster Host system and event build process a plusBachelor’s degree preferred, but not required

YOU (BEHAVIOURAL SKILLS)

Exhibiting characteristics of integrity, honesty, discretion, loyalty and kindness to peersAbility to build relationships and work collaboratively to drive resultsGood interpersonal skills, and ability to work effectively with a range of people and personalitiesMust conduct all matters and communications in a professional and courteous manner as a representative of the company

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$57,000.00 USD - $72,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.