Job Title:

Site Merchandising & Digital Experience Specialist

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.JOB SUMMARY

We’re looking for a Site Merchandising & Digital Experience Specialist who will be responsible for optimizing the end-to-end digital journey across both web and mobile platforms. This role focuses on presenting and merchandising product in a compelling, data-informed way to engage users and drive business performance. The ideal candidate is detail-oriented, has an interest in e-commerce and marketplace trends, and can interpret performance data to drive action.

RESPONSIBILITIES

Oversee and manage the online experience for specific product categories, including product attribution, collection creation, product setup, and on-site navigation rules.

Monitor business performance and coordinate with cross-functional teams to optimize conversion through inventory insights, markdown strategies, and consumer behavior data.

Analyze weekly dashboards and reporting tools to identify performance trends and generate insights that support campaign and merchandising strategies.

Improve product discoverability by analyzing site search behavior and continuously enhancing search results and content.

Understand and apply marketing concepts such as click-through rates, time on site, and cost per conversion to optimize the customer journey.

Align site structure with digital marketing campaigns to support business goals and ensure a cohesive, conversion-driven experience.

QUALIFICATIONS

Experience in digital merchandising, e-commerce, or online retail.

Proven understanding of site analytics, consumer behavior metrics, and digital KPIs.

Hands-on experience with content management or merchandising systems.

Proficiency in Excel or Google Sheets for data analysis and reporting.

Familiarity with digital marketing concepts (e.g., conversion rate, CTR, ROI) and their connection to website performance.

Fluent in English (written and spoken).

Location:

Costa Rica- Barreal de Heredia

Language Requirements:

Time Type:

Full time

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