Job Requirements

Join our team and be a part of delivering the Hamptonality experience to every guest, every time!

To Apply: Submit your resume and cover letter to sajid.hamptonkent@gmail.com, sayyad.hampton@gmail.com

Position Summary:

The Assistant General Manager supports the General Manager in leading all facets of hotel operations, focusing on guest satisfaction, team leadership, and operational efficiency. The AGM is a key leadership figure who ensures the Hampton Inn Kent runs smoothly and consistently meets Hilton brand standards.

Key Responsibilities:Operational SupportAssist the GM with oversight of all departments including front desk, housekeeping, maintenance, and breakfast services.Act as the Manager on Duty (MOD) in the absence of the GM.Ensure all departments are fully staffed and functioning effectively.Guest ExperienceEnsure outstanding guest service and address any guest concerns or complaints.Monitor guest feedback and implement service improvements.Staff SupervisionAssist in hiring, training, coaching, and evaluating team members.Lead by example in customer service, teamwork, and professional conduct.Administrative & FinancialSupport financial goals by managing expenses, payroll, and revenue reporting.Oversee daily cash handling and front desk procedures.Ensure adherence to Hilton brand policies, safety regulations, and local laws.Sales & MarketingSupport local marketing and sales initiatives.Assist in maintaining corporate and group client relationships.


Work Experience
Qualifications:2+ years of hotel management or supervisory experience (Hilton brand experience preferred).Strong communication and team leadership abilities.Experience with hotel PMS (OnQ experience a plus).Ability to work a flexible schedule including weekends and holidays.


Benefits
Benefits:Competitive salary Paid time off Hilton employee travel discountsCareer advancement opportunities



Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.