About Job CTC Undisclosed Job Location Colombia Experience 5 - 7 yrs Description Job Title:

Service Delivery Manager I

Lead service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as strategic advisor to solution for immediate client needs.

Manages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectives. Responsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s). Develops and directs client operational strategy ensuring adherence to contractual requirements and program performance. Directs and manages all components of capacity planning inclusive of resource groups. Owns success of the financial performance of client programs. Directs and oversees client invoicing to ensure accuracy. Leads client projects and initiatives to enhance program performance. Negotiates as a core team member in the delivery of our contractual obligations. Creation and execution of quarterly business reviews and executive review. Provides significant input on budgets, financial analysis, and pricing models. Location:

COL Bogota - Oficinas y terrazas de

Language Requirements:

English

Time Type:

Full time

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Locations

COL Bogota - Oficinas y terrazas de