Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Onsite-Senior. Supervisor, Training Delivery Support** **Can you demonstrate your ability to drive continuous improvement in fast-paced training delivery support environment while maintaining the highest standards of quality?** **Summary:** Leading a global team in providing Training Delivery Support administrative services including onsite class and training facility support, learner communications, LMS data entry, and oversight and implementation of courses and curriculum as assigned. **Job responsibilities include, but not limited to:** + Leading a global team of Course Administrators responsible for Training Delivery Support in a client environment. Training Delivery Support includes setup of classes in LMS, coordinating all logistics of instructor-led training, instructor and learner communications, reproduction of training materials, and more. + Coach front-line Team Leads to enhance performance. + Gives processes and business updates to the team. + Examines known best practices for continuous improvement. + Reviews performance statistics and addresses improvements. + Participate in client calls for regular business updates. + Handling complex customer relationships while utilizing service improvement tools and methodologies. + "Direct ownership" of training delivery support processes, team performance, including allocating work in process to maximize high productivity and excellent quality. + Responsible for resolving problems or obstacles to quality service delivery. + Providing guidance and development of the Team Leads and Delivery Support team members. + Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment. + Ensuring that all customer and Conduent guidelines, service level agreements, policies, and procedures are followed as they relate to operations, internal audit and security, and general management practices. + Scheduling feedback and counseling with associates to ensure optimal performance. + Must be able to adapt and handle change effectively. + Conduct other job responsibilities per management direction. **Requirements:** + Preference for bachelor’s degree or 6+ years of successful working experience in: + A learning organization + Training administration (preferred but not required) + Customer service + Knowledge of and experience with learning management systems (preferred) + Demonstrated attention to detail, strong quality focus, and well organized. + Analytical and problem-solving skills. + Effective oral and written communication skills with clients, leadership, and team members + High school diploma/GED required. + Experienced in supervisory/leadership, preferably in a Customer Service environment. + Ability to lead, direct staff, coordinate and organize work while meeting deadlines. + Demonstrated ability to multi-task. + Functional experience with MS Office. + Good decision-making skills. + Strong communication skills. + Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building. + Must be currently eligible to work in the United States for any employer. **Working Conditions:** + Onsite work in a Corporate facility dedicated to training operations. **Working For You** **Perks and rewards designed for you:** **Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.** **Retirement Savings: We will support you as you save for your future.** **Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.** **Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.** **Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.** **Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.** **Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.** **Join Us** At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support. When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is 60-73k. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._