Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Find your future at United!

We’re reinventing what our industry looks like and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a broad spectrum of experience and skills to lead the way forward.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Create what’s next with us. Let’s define tomorrow together!

At United, we operate some of the world's best aircraft. Our Technical Operations team comprises aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams, ensuring they’re well-equipped and ready to transport our customers to their desired destinations. If you’re prepared to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

As a Senior Staff Representative in Quality Assurance (On-Wing Maintenance Surveillance), you will be vital in maintaining safety, compliance, and operational excellence across United's Technical Operations and vendor network. This position requires leading audits, investigations, and surveillance to ensure alignment with FAA regulations and our internal Continuing Analysis and Surveillance System (CASS). You will collaborate cross-functionally to identify risks, resolve non-compliance issues, and implement continuous improvement initiatives within On-Wing Maintenance and related functions. With 40-50% travel, this role significantly impacts our global maintenance operations while serving as a key liaison with regulatory bodies and industry partners.

Responsibilities Include:

Conduct internal and external audits and compliance assessmentsInvestigate non-compliance events, perform root cause analysis, and implement corrective actionsPrepare and present audit reports and findings to senior leadershipProvide regulatory guidance to cross-functional teamsRepresent United at FAA and industry meetings, supporting continuous improvement initiativesAssist with voluntary self-disclosures and FAA Letters of InvestigationTravel 40-50% to domestic and international sites for on-site quality oversight

Note: This is a remote position with a 50% travel requirement. While the role is fully remote, we prefer candidates based near one of our hub locations: San Francisco, Los Angeles, Chicago, Denver, Newark, or Washington D.C. (IAD)

Qualifications

What's needed to succeed (Minimum Qualifications):

Bachelor’s degree in a technical, safety, or aviation-related field, or equivalent work experienceFAA Airframe and/or Powerplant Certificate, or equivalent experience in aircraft maintenance, inspection, and quality assurance5-7 years of proven achievements in aircraft maintenance, inspection, engineering, and QA, with demonstrated leadership capabilitiesExpertise in aircraft maintenance, surveillance, and analysis programsStrong communication, presentation, and interpersonal skillsKnowledge of relevant Code of Federal Regulations and Company manuals/requirementsProficiency in Microsoft Office and ability to learn company-specific IT platformsExtensive experience interacting with the FAAAbility to travel 40-50% to domestic and internationalMust be legally authorized to work in the U.S. without sponsorshipSuccessful completion of an interview is requiredReliable, punctual attendance is essential

What will help you propel from the pack (Preferred Qualifications):

Advanced degree in a technical, safety, or aviation-related field, or equivalent work experienceCertification in quality assurance or safety programsProfessional certification in quality or safetyExtensive experience in quality assurance auditing and risk assessment
The base pay range for this role is $87,780.00 to $119,680.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.