Senior Sales & Operations Trainer | Global SMB L&D | United Kingdom 

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. 

About the team 

Our Global SMB Learning & Development team is responsible for training our Sales and Operations colleagues, who serve SMB customers across the UK and ROI.  

The team works closely with our internal and external stakeholders across the organization to enhance their knowledge and skills in line with our strategic goals and initiatives. Our aim is to drive a blended learning experience that is engaging, impactful and supports personal and professional growth.  

What you’ll be doing 

The Senior Sales and Operations Trainer will consult with our external partners and act as the liaison between the Partner and Worldpay. They will focus on managing relationships, identifying training needs, and designing and delivering training programs to our partnership colleagues. The role involves educating partnership employees on products and services and managing referral processes. Additionally, the trainer will act as a consultant to understand training needs, strengthen partnerships, deliver a seamless customer experience, and work closely with key stakeholders and subject matter experts. The trainer will also provide leadership and mentorship, participate in other L&D projects as needed, and continuously improve training programs by staying updated with industry trends and best practices. 

What you’ll own  

Training Development and Delivery: 

Deliver onboarding and ongoing training, including advanced sales skills and compliance training 

Plan and execute pre-course activities to align learning styles with objectives 

Develop new programs and content to address specific needs 

Use multiple delivery methods and media for training 

Maintain instructor credibility and a safe learning environment 

Administer assessments and continuously improve training effectiveness 

Support leaders and employees with coaching and feedback tools 

Consulting and Needs Assessment:  

Act as a consultant to understand training needs and define key learning objectives 

Consult with stakeholders and experts to set clear objectives and outcomes 

Conduct observations to understand business strategy, processes, and needs 

Research and compile relevant insights and data for business partners 

Partnership and Collaboration:  

Liaise between the Partner and Worldpay teams for seamless communication 

Educate partnership employees on Worldpay's products, services, and systems 

Manage the referral process between partnership employees and Worldpay salespeople 

Build and maintain strong relationships with key stakeholders at the partnership 

Monitor and analyse referral activities for improvement opportunities 

Leadership and Mentorship: 

Conduct coaching sessions to enhance team performance and professional development 

Participate in stakeholder and leadership meetings as needed 

Adhere to administrative responsibilities and company guidelines 

Complete trainer certifications using adult learning methodologies 

Additional L&D Activities and Projects: 

Participate in and lead various L&D projects to support organizational goals 

Collaborate with cross-functional teams to design and implement training initiatives 

Stay updated with industry trends and best practices to continuously improve training programs 

Evaluate the effectiveness of L&D activities and make recommendations for improvement 

Contribute to the development of L&D strategies and policies. 

What you’ll bring 

Skills and Qualifications: 

Minimum 5+ years’ experience in a Learning & Development role 

Proven experience in sales and operations training 

Strong facilitation skills in both classroom and virtual formats 

Strong leadership and communication skills 

Ability to analyse data and develop actionable insights 

Excellent organizational and time management skills 

Proficiency in training software and tools 

Strong understanding of referral models and partnership management 

Excellent interpersonal and relationship-building skills. 

Ability to create and deliver engaging training content. 

Proficiency in using training and CRM systems. 

What we offer you 

A competitive salary and benefits 

A variety of career development tools, resources and opportunities 

The chance to work on some of the most challenging, relevant issues in the payment industry 

Time to support charities and give back in your community. 

Privacy Statement

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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