Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

As a Senior Technology Consultant Dynamics 365 CRM you will be part of a global team, collaborating with Project Managers, Architects, core team members, and several members of the leadership team, in the design and implementation of a new Common Case Management Platform for the Volvo Group. You will work in an environment focused on cross-functionality, inclusion, value creation and innovation, promoting an agile mindset and ways of working, with our internal network of employees and external partners, across all areas of the Volvo Group.

 

Main Responsibilities:
•    Lead the architecture and design of integrated Dynamics 365 CE modules, especially Customer Service, ensuring scalability, maintainability, and security across Power Platform and Azure components.
•    Design and implement robust integrations using Azure Functions, Logic Apps, ADF, and REST APIs to enable seamless data exchange between systems.
•    Build and manage data pipelines for analytics, design interactive Power BI dashboards, paginated reports, and insights tools supporting safety data visualization and decision-making.
•    Design, develop, and maintain custom Canvas Apps and Model-Driven Apps tailored to business processes and user experience needs.
•    Create and manage Power Automate Flows to automate case lifecycles, notification handling, and other business processes.
•    Deploy and configure necessary Azure services to support Dynamics integrations, telemetry, and security monitoring.
•    Monitor, diagnose, and tune performance issues in D365 apps, flows, and Azure components to ensure optimal operation.
•    Lead peer reviews, enforce coding standards, manage branching strategies, and oversee release cycles via Azure DevOps.
•    Play a key role in daily scrums, sprint planning, and retrospectives. Break down business requirements into technical tasks and deliver in iterative releases.
•    Liaise regularly with business users, product owners, and external vendors to capture evolving needs and translate them into solution specs.
•    Conduct demos, create user documentation, and facilitate training sessions for business users and junior developers.
•    Ensure all developed components adhere to organizational security policies, GDPR, and data governance standards.
•    Guide junior developers on Dynamics 365 and Azure best practices, solution patterns, and technical troubleshooting.
•    Handle escalated issues from production environments, triage critical incidents, and maintain SLA-bound support operations.
 

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring experience: 

 

Minimum 8+ years of experience implementing, configuring and developing solutions using Dynamics 365 Customer Engagement in a leadership role Strong knowledge of Object Oriented Programming languages like C#  Knowledge of Visual Studio or any other IDE  Good knowledge of SQL and Relational Database management systems Solid and in-depth knowledge of CRM processes gained within complex projects. Skills on the Microsoft Dynamics 365 CRM platform  Skills on CRM processes in Manufacturing (helpful) Skills on at least two modules of the CRM suite (Sales, Customer Service, Field Service, Marketing)  Experience in PowerPlatform native components, and Software Delivery

 

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:  

    • Competitive medical, dental and vision insurance.
    • Generous paid time off including paid caregiver and parental leave policies.
    • Competitive matching retirement savings plans.
    • Working environment where your safety, health and wellbeing come first.
    • Focus on professional and personal development through Volvo Group University.
    • Programs that make today’s challenging reality of combining work and personal life easier.

Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

 

We value your data privacy and therefore do not accept applications via mail. 

 

 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.