Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Senior Manager UX, Design Strategy will lead multidisciplinary design teams, leveraging human-centered design and taking an insights-led approach to establishing meaningful and cohesive digital customer user experiences. This role reports to the Director, Digital Technologies, Customer UX Accessibility, and will lead user experience strategy and design across a myriad of significant initiatives and business portfolios.

While co-creating and collaborating with product owners, business stakeholders and the broader Brand and Marketing team, the Senior Manager UX Design Strategy evolves the strategy of the digital travel experience while looking for opportunities to create innovative user experiences for United’s customer base. They’ll provide coaching and development opportunities across the Core UX team.

Core Responsibilities:

Partner with product and technology partners to identify opportunities and improvements, while driving continuous innovation across United’s digital travel experience. Reframe strategic questions, generate possibilities, and leverage research to establish customer value propositions Provide day-to-day coaching and direction that elevates the teams designs and encourages the growth of user experience design skill sets Make to think, and leverage research to establish customer desirability, while collaborating with stakeholder groups to develop experience roadmaps over a now, next and future timeframes. Provide direction to evolve the enterprise customer design system, ATMOS, that serves our digital channels. Drive alignment and buy-in across senior executives through effective storytelling and strong user experience value propositions. Be a community leader – dedicated to the learning and development of other designers and design teams, driving repeatable processes, toolkits and best practices. Ensure digital customer touch points are consistent with United’s user experience and brand standards

Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Senior Manager UX, Design Strategy will lead multidisciplinary design teams, leveraging human-centered design and taking an insights-led approach to establishing meaningful and cohesive digital customer user experiences. This role reports to the Director, Digital Technologies, Customer UX Accessibility, and will lead user experience strategy and design across a myriad of significant initiatives and business portfolios.

While co-creating and collaborating with product owners, business stakeholders and the broader Brand and Marketing team, the Senior Manager UX Design Strategy evolves the strategy of the digital travel experience while looking for opportunities to create innovative user experiences for United’s customer base. They’ll provide coaching and development opportunities across the Core UX team.

Core Responsibilities:

Partner with product and technology partners to identify opportunities and improvements, while driving continuous innovation across United’s digital travel experience. Reframe strategic questions, generate possibilities, and leverage research to establish customer value propositions Provide day-to-day coaching and direction that elevates the teams designs and encourages the growth of user experience design skill sets Make to think, and leverage research to establish customer desirability, while collaborating with stakeholder groups to develop experience roadmaps over a now, next and future timeframes. Provide direction to evolve the enterprise customer design system, ATMOS, that serves our digital channels. Drive alignment and buy-in across senior executives through effective storytelling and strong user experience value propositions. Be a community leader – dedicated to the learning and development of other designers and design teams, driving repeatable processes, toolkits and best practices. Ensure digital customer touch points are consistent with United’s user experience and brand standardsWhat’s needed to succeed (Minimum Qualifications): Bachelors degree in a relevant design discipline 7 years visual or interaction design experience required 2 years of people leadership experience required Demonstrated experience leading a UX team with a variety of multichannel design activities Solid grasp of user interaction design principles and a good understanding of front-end web technologies Excellent understanding of visual design for the web and mobile Strong ability to communicate the team’s work, articulate design decisions reasoning, and respond quickly to business needs Proven ability to set the design direction for your projects and to collaborate with other designers working in the space Advanced understanding of user-centered design methods and best practices Ability to coordinate, prioritize, and accomplish multiple tasks in a fast-paced atmosphere with minimal supervision Proven ability to manage and groom a design system utilizing current brand direction with a path for evolution Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications): Masters degree Must have previous proven success in the e-commerce space or retail space 5 years supervisory experience leading UX teams eCommerce experience (B2C) Experience working as a mentor to other interaction designers, developing their skills and potential Experience presenting and articulating work to team members, peers and clients Airline and travel related experienceWhat’s needed to succeed (Minimum Qualifications): Bachelors degree in a relevant design discipline 7 years visual or interaction design experience required 2 years of people leadership experience required Demonstrated experience leading a UX team with a variety of multichannel design activities Solid grasp of user interaction design principles and a good understanding of front-end web technologies Excellent understanding of visual design for the web and mobile Strong ability to communicate the team’s work, articulate design decisions reasoning, and respond quickly to business needs Proven ability to set the design direction for your projects and to collaborate with other designers working in the space Advanced understanding of user-centered design methods and best practices Ability to coordinate, prioritize, and accomplish multiple tasks in a fast-paced atmosphere with minimal supervision Proven ability to manage and groom a design system utilizing current brand direction with a path for evolution Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications): Masters degree Must have previous proven success in the e-commerce space or retail space 5 years supervisory experience leading UX teams eCommerce experience (B2C) Experience working as a mentor to other interaction designers, developing their skills and potential Experience presenting and articulating work to team members, peers and clients Airline and travel related experience