Senior Manager, IT – QE Platform & Service Delivery
The mission of the Quality Engineering (QE) Platform & Service Delivery Senior Manager is to make it easy for teams to test their digital products.
Whether IT projects need QE Test Services to ensure the quality of their build, or product owners need to leverage the QE Platform tools and best practices to create, run and manage their own tests, you will be there to drive, guide, and fulfill their needs for QE capabilities.
You will lead our QE Testing Center to deliver high quality QE services to enterprise-wide projects leveraging our global partners; you will own and deliver an integrated QE platform to enable high quality software testing and you will define and evolve the testing frameworks and capabilities to enable teams to leverage both tools and best practices in their work.
Primary Responsibilities
• You will implement the overall strategy for QE including both QE Testing Services and the QE Platform aligned to KH business objectives
• You work closely with the Global KH Tech teams to ensure that each new Technology initiative with testing and QE needs, is effectively supported by the QE Platform and where required by QE Test Service.
QE Test Services
• You will define, enhance and transform the QE Test Services provided by our strategic partner(s) to meet software testing needs (catalogue, availability, reliability, configuration, release, etc.) of KH
• You will oversee the functional, non-functional, and end-to-end testing processes for enterprise-wide applications, technology projects, and digital products performed by our strategic partner(s)
• You will establish and monitor testing governance, including defining metrics, KPIs and SLAs for testing services, and you will provide regular performance reporting
• You will drive performance improvement and cost reduction across QE Test Services
• You will work with our QE Test Services partner(s) to evolve the services delivered and the capabilities required by the business ambition, needs, and strategy.
QE Platform
• You will establish a QE Platform, the connected suite of testing tooling, that will support the adoption of modern QE practices and support the adoption of automated testing across KHC.
• You will govern the platform access, usage and performance, providing continuous availability, security, reliability of the tools and delivering consistent monitoring and reporting of platform’s performance
• You ensure the integration of test automation tools, performance testing tools, and test data management systems into the platform
• You will promote the usage of the QE Platform across the KH business, driving up adoption and measuring value
• You will drive the adoption of modern QE methodologies, tools and practices across the organization ensuring scalability, innovation, and alignment with evolving business needs at KH
Qualifications
• Hands on experience of Quality Engineering capabilities delivery and running. Defining strategy, implement governance, selecting QE technologies, and scaling capabilities across an internationally distributed environment
• Hands on experience in Application Services Delivery and management of third party / vendors services
• High attention to detail and problem-solving skills
• Experience of working in diverse global teams and as part of large matrix teams
• Knowledge or experience gained from within the CPG industry would be an advantage
• Distinctive sense of ownership on IT platform services and ability to build governance routines to sustain them
• Ability to build trustworthy relationships with stakeholders based on Strategic alignment and continuous partnership
• Business Processes knowledge in CPG industry will be added advantage
Qualifications – soft skills
• Empathy – listening to the customer – You’re known for your empathy. You listen more and talk less, and truly understand your customer. With that mindset you optimize the customer experience.
• Project management skills – Time management has no secrets for you. You’re organized, structured and always have an overview of all the deliverables. You know how to bring multiple large-scale projects to a successful ending within the given timeframe.
• Communication Skills – At Kraft Heinz you’ll easily be exposed to senior management, no matter your level. It’s important you have excellent communication skills, written and verbal.
• Ability to Simplify – We like to keep it simple. And to execute fast. Your ability to simplify will be highly appreciated, when you provide simple solutions dealing with complex challenges.
• Proactive – You are a self-starter, driven by purpose and driving initiatives and actions through to their conclusion. You are not afraid to challenge to get the right result
• Analytical – We’re a very data driven company. You know how to translate complex data into a simple solution with your analytical mindset.
Location(s)Ahmedabad – Venus Stratum GCC
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.