Job Summary: JOB DESCRIPTION – Senior IT Enterprise Systems Engineer Location: London, United Kingdom (Hybrid – 3 days in the office) Division: Ticketmaster International – International IT Contract Terms: Fixed Term Contract (6 months), 40 hours per week THE TEAM The International IT team ensures Live Nation Entertainment receives best-in-class IT services and support across the international regions of EMEA, APAC, and LATAM. Within this team, the IT Enterprise Systems function consists of specialists managing core services, ensuring the smooth operation, security, and compliance of our infrastructure. THE JOB We have an exciting opportunity for a Senior IT Enterprise Systems Engineer to support, secure, and continuously improve our public and private cloud infrastructure, essential to business operations across the international regions. This is a subject-matter expert (SME) level role, responsible for the design, implementation, and secure operation of systems including Microsoft 365, Active Directory, Azure AD, Intune, and Windows OS. The role also involves guiding other teams, driving standards, and ensuring compliance with key regulations. WHAT YOU WILL BE DOING + Fulfil the role of Subject Matter Expert (SME) for core Microsoft technologies, ensuring operational excellence. + Secure corporate systems from unauthorised access, maintaining regulatory compliance including auditing and logging. + Identify, report, and remediate security vulnerabilities and issues. + Oversee deployment of security patches, software updates, and endpoint configurations. + Conduct systems and data integrations for business acquisitions, joint ventures, and startups. + Solve complex and time-sensitive problems and implement lasting improvements. + Curate documentation and follow structured change control practices. + Maintain secure, reliable system states across supported infrastructure. + Collaborate with international IT teams and stakeholders to ensure consistency. + Participate in related project work and offer cross-functional support. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) + In-depth experience with Microsoft 365 in multi-region enterprise environments. + Advanced knowledge of Active Directory, DNS, DHCP, and Group Policy. + Expertise in Microsoft 365 services including Intune, Autopilot, Exchange, and SharePoint. + Familiarity with identity management, SSO, RBAC, JIT, and Least Privilege access principles. + Understanding of compliance frameworks such as SOX, PCI DSS, GDPR, and CIS. + Experience with Windows Server Operating Systems. + Scripting and automation knowledge (Graph API, PowerShell) beneficial. + Holds advanced professional certifications in Microsoft 365 technologies. YOU (BEHAVIOURAL SKILLS) + Demonstrated ability to lead and take ownership of key technologies. + Strong communication, documentation, and organisational skills. + Analytical mindset with advanced problem-solving capabilities. + Self-motivated and proactive in driving improvements. + Fluent in English, both written and spoken. + Aligned with Ticketmaster values: Accountability, Integrity, Teamwork, Communication, Simplicity. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to deliver on that vision. We do it all with an intense passion for live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: + Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. + Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team. + Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. + Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid