**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** As an IT Solutions professional, you will act as the primary technical leader, guiding systems management specialists and internal teams through complex issues. You will be a reliable expert for customers and Kyndryl account teams, providing insight, technical guidance, and support during significant incidents and vital technical discussions. With your expertise, you will evaluate customers’ IT environments, identify technological gaps, and develop tailored remediation plans to enhance their operational capabilities. Your recommendations will help businesses progress and remain competitive in the digital landscape. Your responsibilities include architecting, deploying, and optimizing the Elastic Observability stack to support comprehensive telemetry collection. You will implement APM, Logs, Metrics, and Uptime Monitoring using Elastic and OpenTelemetry standards. You will design Elastic index templates, ILM policies, ingest pipelines, and dashboards tailored to enterprise requirements. Additionally, you will collaborate with infrastructure, application, and DevOps teams to incorporate applications and services into observability pipelines. You will integrate Elastic with third-party tools such as Zabbix, Prometheus, and OpenTelemetry Collector, tune performance and storage strategies for high-scale ingestion environments (50+ apps, 500+ servers), create SOPs, runbooks, and dashboards for observability operations, and provide guidance on cost optimization, licensing, and scaling models for Elastic deployments. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. You’ll have access to data, hands-on learning experiences, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find opportunities here that you won’t find anywhere else. **Who You Are** You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. **Required Skills and Experience** + 5+ years with the Elastic Stack (Elasticsearch, Kibana, Logstash/Beats) + Strong knowledge of Elastic APM, Fleet, and OpenTelemetry integrations + Experience with data ingestion and transformation using Logstash, Filebeat, Metricbeat, or custom agents + Proficient in designing dashboards, visualizations, and alerts in Kibana + Knowledge of Kubernetes, Docker, and Linux systems + Understanding of ILM, hot-warm-cold tiering, and Elastic security controls **Preferred Skills and Experience** + Exposure to Elastic Cloud, ECE, or ECK + Familiarity with Dynatrace, Datadog, AppDynamics, or SigNoz for benchmarking + OpenTelemetry Collector & Elastic Integration + Experienced at managing the expectations of business leaders in times of crisis **Being You** Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.