The Senior Customer Service Specialist (Back Office) plays a pivotal role in ensuring effective back office operations by handling administrative tasks, processing orders, managing data, and ensuring smooth functioning. Ensures reliable and accurate data management and the ability to draw conclusions from it for operational excellence.
Your responsibilities:
- contact with internal customers (by phone and email) regarding availability of goods, order delivery dates, complaints during delivery, etc..;
- contact with carriers (by phone and email) regarding order delivery dates and returns, logistic complaints, etc.;
- management of orders;
- changing address, date, warehouse, quantity of goods in orders as needed;
- entering technical complaints (without processing) and issuing credit notes to the customer;
- handling logistical complaints (analyzing the case, issuing credit notes, debit notes and returning goods if necessary);
- organize the return of goods from the customer to the warehouse and ensure its implementation
- shift work - providing business support until 5:00 p.m.
Our requirements
1. Secondary education or higher and/or 3-5 years of relevant experience
2. Fluency in French and English
3. Good knowledge of MS Office environment
4. Experience in SAP/Client Link and other ERP environments is a plus
5. Problem solving
6. Ability to take ownership of specific area of work
4.Good communication skills
5.Cooperation within the team
6.Conscientiousness
7.Problem solving
Competencies:
1.Attention to Detail: Meticulous attention to detail and accuracy in data entry, order processing, and documentation to ensure error-free operations and compliance with quality standards.
2.Organizational Skills: Strong organizational and time management skills to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment with competing demands.
3.Analytical Thinking: Analytical mindset with the ability to analyze data, identify patterns, trends, and insights, and make data-driven decisions to improve processes and enhance performance.
4.Problem-Solving Abilities: Effective problem-solving skills to troubleshoot issues, resolve discrepancies, and address customer concerns, utilizing critical thinking and sound judgment to achieve positive outcomes.
5.Communication Skills: Clear and concise communication skills, both verbal and written, to convey information effectively, collaborate with team members, and interact professionally with customers and stakeholders.
6. Inference skills: data handling, data processing and inference skills
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are “One PPG” to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday – everyday.
We continuously learn. We develop our people to grow our businesses.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
\n \n Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
\n
\n PPG: WE PROTECT AND BEAUTIFY THE WORLD™
\n \n Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
\n
\n The PPG Way
\n Every single day at PPG:
\n We partner with customers to create mutual value.
\n We are “One PPG” to the world.
\n We trust our people every day, in every way.
\n We make it happen.
\n We run it like we own it.
\n We do better today than yesterday – everyday.
\n \n PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
\n \n PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
\n \n Benefits will be discussed with you by your recruiter during the hiring process.