Senior CSSC Front Line Representative, Industry Division- Oceania + Apply Now + Start applying with LinkedIn + **Please wait...** Job Description _Hybrid- Australia_ **What is the Job all about?** Join our Customer Sales & Support Center Team and play a vital role in supporting a thriving sales environment by delivering outstanding service across multiple channels including phone, email, live chat, and instant messaging. You'll be responsible for resolving a wide range of customer inquiries efficiently and accurately, ensuring each interaction meets our global service standards. Your ability to manage and streamline customer communications will directly contribute to smooth business operations and an exceptional customer experience that drives overall success. **Your main responsibilities:** + Deliver excellent customer service across phone, email, chat, and digital platform. + Provide technical support on product sizing, applications, pricing, and installation. + Respond to inquiries and quotations, standard and complex, assess customer needs, and recommend solutions. + Manage and resolve technical issues through case handling and follow-ups. + Maintain accurate customer records using CRM and internal systems. + Register customer interactions and sales opportunities in the global CRM tool. + Ensure customer master data is current and accurate. Support order processing and resolve issues in the Order-to-Delivery cycle. + Handle complex and manual orders to ensure timely and accurate fulfillment. + Use SAP/BW reports for daily routines and performance tracking. + Promote digital tools (e.g., MyGrundfos, Extranet) to customers. + Coordinate consolidated shipments for project sales. + Create and manage material master data. Analyze service data to ensure SLA compliance. + Prioritize tasks to maintain service quality and efficiency. + Support escalated cases and complex order fulfillment. + Provide 2nd-line support and assist with workload coordination. + Contribute to sales strategies and support management initiatives. **Your background:** + Bachelor’s Degree or equivalent work experience (minimum of 3 years) + At least 7 years of relative experience. + Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential). + In-depth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer. + Knowledge of business structure, products and key market needs to create successful Customer Centric experience. + In-depth knowledge of customer service software, databases and SAP CRM/SD/MM. + Current with relevant technology and trends and applications. + Proficiency in MS Office applications. + Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders. + Excellent written and spoken English **What’s in it for you?** Whether it’s developing skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. + Development opportunities in an international environment + People- and value-focused organization culture + Social, team and sport events + Training opportunities **Do you want to learn more?** If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people. **We look forward to hearing from you.** + Apply Now + Start applying with LinkedIn + **Please wait...** Information at a Glance **Job details** Workplace: Hybrid (office and home-working) Job Location: Melbourne, Victoria, Australia | Newington, New South Wales, Australia | Queensland, Queensland, Australia | Adelaide, South Australia, Australia | Melbourne, Victoria, Australia | Kewdale, Western Australia, Australia Contract Type: Full-Time Employment Type: Regular