WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

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The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych.

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The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

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Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.

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Salary: £30,000 to £32,000 a year + Commission/Incentives

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A Senior Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

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What will I be doing?

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A Senior Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Senior Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

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\n\nServe as a key point of contact for Guests and efficiently respond to Guest enquiries\nProvide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others\nProcess and deliver messages for Guests\nDeliver and safely storage Guest luggage\nStay current with all hotel services as well as daily VIP requests and special events\nEnsure orderliness and safety guidelines around the lobby and front door areas\nProvide support to Management as required, in cases of emergency\nProject a professional manner with an emphasis on hospitality and Guest service\nMaintain a clean, healthy, and safety working area\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\n\n

 What are we looking for?

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Senior Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nFlexibility to respond to a variety of different work situations\nAbility to work on your own and as part of a team\nKnowledge of the local area\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience working in Concierge in a hotel environment\nGolden Keys required\n\n

 

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. 
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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