Senior Applications Support Analyst

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

About the Role

Thomson Reuters provides professionals with the intelligence, technology, and human expertise   they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

Provide support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market. This should include but is not limited to:

Responding to incidents and escalations to provide leadership and communicationFind issues, design, test and implement solutions according to ITSMContinually build and refresh your technical skills in Software Development, AI/ML, automation, and cloud computingKeen eye on developing customer needs and driving innovation to continually improveWorking directly with Product engineering and Service Design teams, to drive quality and ensure best practices are followedGather and analyze metrics to understand where quality exists and where support is neededSupport cross functional process improvement across the service life cycle, from design, testing and release and platform managementProvide a balanced view of feature development speed and reliability with well-defined service level objectivesParticipate in Major Incident process, supporting resolution, post incident reviews and embedding learning

About You

You’re a fit for the role if your background includes:

  

Bachelor’s degree or equivalent required, preferably in a software engineering or related discipline4+ years of experience in software development and experience supporting applications in the cloud (AWS, AZURE, Etc.)Understanding of the technologies used to build and operate distributed application systems (Network, Security, CI/CD, Telemetry, APIs, Etc.)Constant focus on learning new technologies, languages, architecture concepts, and industry best practicesSome experience with Agile methodologies and the use of modern Cloud and SaaS technologies and systemsGood critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skillsAbility to flex styles to work well with a range of stakeholders from extremely technical engineers to non-technical business leadersA work style that is collaborative, energetic, and results-orientedAbility to influence others and drive consensus across stakeholder groupsAbility to perform in a fast-paced environment and are motivated by complex technical and business challenges

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.