Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, and a customer-centric approach, come and grow your career with us. Thrive in this crucial role!
Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.
If you have a passion for innovation in delivering service excellence with a background in testing SaaS Applications, we want you on our team!
UK SC is required but don’t disclose the fact you have SC until requested by Oracle Security Admin team.
Who is Oracle Customer Success Services?
Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.
Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers’ business objectives. We, the CSS, are expanding the team in the UK to help manage, support and enhance our customers experience with Oracle Fusion SaaS and PaaS. The Team works with our UK Secure Govt Customers primarily but also works with UK Commercial Customers when required.
Lifecycle management
As customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution-we would leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day-to-day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them to achieve their key business process KPI’s.
What you’ll do
As a Selenium Developer / Test Manager for UK Government Clients, your focus is to deliver automated and manual testing along with subsequent reporting within a secure environment as part of a team of SaaS functional application support engineers.A main point of contact for customers as part of the monthly and quarterly regression testing cycles you are responsible for providing regression testing output reports along with advice and assistance to internal Oracle employees on testing services.As a Selenium Developer / Test Manager, you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team. Services may require to be provided by on-site customer visits. Performance Testing and critical process monitoring of the SaaS applications may also be required.
The background you should have for this job
5+ years’ experience in Software Testing specialising in Automation, Manual and Performance TestingExpertise in Selenium with Java and No Code automation frameworksStrong programming skills in Java and Python for test automation and utility developmentProficiency in Performance Testing using LoadRunner, Performance Centre, JMeter or NeoLoad for example.Experience in API testing using Postman and database management with Oracle.Skilled in test planning, strategy development, execution and performance analysisExpertise in monitoring application performance, identifying bottlenecks and optimizing system performance using applications such Dynatrace, AppDynamics SQL optimization.UK Passport HolderMinimum 5 years UK residency to meet UK Security Vetting (SC) requirements.Applying and testing of Oracle UpdatesStrong experience in proving support, configuration and extension services activities to UK Govt clients.Excellent spoken and written English language communication skills.Ability to work with multiple teams to address client needs.Demonstrate self-initiative and ability to work independently and unsupervised.Have hands-on experience in supporting/integrating and extending Oracle SaaS HCM Expertise in configuring and optimizing applications, and understanding of performance tuning techniques
We also use
Fusion SaaS (All)Cx CloudEPM Cloud / On PremEBSPSFTJIRA
#LI-AM3
#LI-Hybrid
Career Level - IC4