JOB DESCRIPTION

With offices across the US, Europe, and Asia, Abcam is one of the leading life science companies today, achieving multi-year double digit growth with the aim of helping scientific researchers make breakthroughs faster. It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.

Job Title:  Scientific Support Specialist  

Reports to: Scientific Support Manager

Job Purpose

Looking to continue using your life sciences knowledge and experience away from the bench? Are you the go-to person in your lab when experiments go awry? Do you get your colleagues back on track with excellent troubleshooting advice? Want to gain business skills in a fast-paced biotech environment?  If so, this is your next career move!

Abcam, a rapidly growing life science company, has a terrific opportunity for you! We specialize in the production and sale of antibodies and related products and currently need an experienced scientist to join our global, customer-focused team in support of our lab-based clients. This role is ideal for a researcher with hands-on antibody experience in a research setting who now wishes to use their expertise outside of the laboratory. Join our dynamic Scientific Support Team and broaden your skill set in an energetic and friendly work environment! 

Roles and Responsibilities:

Provide an excellent level of technical support to researchers via phone and email, leading to high customer satisfaction as measured by Net Promoter ScoreTroubleshoot problems with antibody-based applications (western blot, IHC, ELISA, IP, FC, ChIP, etc.) and other protein detection related products and tools (biochemicals, assay kits, Multiplex miRNA & Immunoassays)Independently resolve complaints by providing optimal solutions to customers, balanced with commercial needsImprove our customers’ experiences with Abcam products and increase sales by cross-selling when recommending productsLiaise with product suppliers to obtain product information and follow up on product quality controlUpdate product datasheets when new information becomes availableSpend up to 10% of time working on specific projects, often involving other departments, which benefit the businessServe our internal departments to improve product quality and customer experienceCurate and publish product reviews submitted by customersResponsible for sending and handling product advisory noticesContinually think of, suggest, and help implement process improvements for a wide range of activities (SOPs, training new hire and senior staff, etc.)Actively participate in team meetings and departmental discussionsStay up-to-date on new products, applications, and techniques through webinars and trainingsBe proactive with your own learning and developmentRepresent Abcam at vendor shows and conferences or Abcam home grown events by giving booth tech talks or live webinarsSupport the sales and marketing departments through sales mini teams, large volume product recommendations, passing leads and nurturing key accounts

Summary of Job requirements

Essential:

M.Sc. in a life sciences field2 years additional laboratory research experience using antibodies and related reagents in antibody-based applications. Experience must include western blotting or immunohistochemistry.

 Desirable:

PhD in life sciences field with laboratory research experience using antibodies and related reagents in antibody-based applicationsLaboratory experience in multiple major antibody-based applications (WB, IP, FACS, ELISA, IHC, ICC, ChIP, any multiplex assays)Experience in DNA and RNA molecular biologyBackground in chemistry with experience using and troubleshooting assay kits and/or the application of biochemicals in life sciences researchExperience teaching or supervising staff or studentsBeing able to handle change in a fast-paced environmentCustomer service and/or call center experienceFriendly, positive, self-motivated, and a good team playerEffective written and verbal communication skillsEnjoys and excels at troubleshooting and problem solvingAbility to work independently and multitaskKeen attention to detailTakes initiative and follows up on work appropriatelyExperienced and comfortable using computers and software programs, must be comfortable with Excel, Word, and OutlookAny previous experience with an ERP system

岗位名称：

abcam技术支持专家scientific support specialist

岗位职责：

提供专业的售前咨询服务，协助客户选择合适的产品并推荐相关产品； 帮助客户解决实验中可能遇到的产品使用问题； 处理产品投诉，确保客户满意度； 通过客户拜访、现场研讨会等向客户介绍技术知识和产品信息； 在产品解决方案和相关产品的具体应用背景下，为销售团队和经销商提供技术培训，使其更深入了解产品特性以及客户如何使用； 用专业的产品知识和客户的反馈来支持市场营销团队和其他团队； 其它工作：包括制作相关知识领域文档，跨部门合作的支持，营销材料的专业翻译以及产品信息的进口程序等。

岗位要求：

具备生命科学硕士学位及以上，博士或博士后背景者优先考虑 在蛋白质生物学领域拥有严谨的学术培训和至少3年以上抗体相关应用经验； 能够为客户提供WB、IHC、Chip、ELISA、ICC、Flow cyto等至少三个领域的解决方案；（至少3个领域）； 良好的英语读写能力和良好的英语口语，通过英语四六级或类似考试； 具备较强的表达能力，能够通过电话或邮件有效传递信息和知识给客户； 具备快速学习新技术和新产品的能力； 具备良好的沟通技巧，能够与客户和同事进行有效的沟通； 积极主动，具有独立进展的工作态度；

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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