At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

Overall application IT point person for customers, IT community, and other constituents in and outside organization.Lead all operational, service quality, and work status meetings relating to product service delivery.Work with the user community to develop service levels, assist in scoping functional enhancements, and manage expectations.Ensure all aspects of changes that can affect service quality are properly communicated, tested, trained, approved, etc.Assume a key role in demand management & prioritization processes as they relate to prioritizing, tracking, and implementing work requests.Ensure processes and documentation are written and UpToDate to enable training, operational support, test scripts, problem-management, escalation, disaster recovery, root cause analysis, etc.Serve as the primary application contact with IT community – including Security, business-facing IT leaders, vendors and 3rd parties to represent application.Participate in evaluating elements of the application’s life cycle as it relates to ever-evolving technology standards and business conditions.Negotiate times for planned outages to reduce risk while supporting system stabilization efforts.Ensure that training is conducted as necessary so that users can fully understand existing/new configuration, business rules, and features.Support management’s efforts to standardize processes and procedures across IT and the corporation globally and adhere to the same.Raise awareness of new application needs, recognizing opportunities to leverage resources and applications.  Ensure that new functionality is within guidelines, mainstreamed Corporate IT solutions by engaging the COE at all appropriate times.Enforce requirements to register business needs through review boards.Establish strong vendor relationships to ensure smooth workflow by setting standards and monitoring for improvements in shared accountability and capabilities, and resolving conflicts and performance issues, while escalating operational failures and adverse trends in operational performance.

Responsible for information security and complianceResponsible for disaster recovery and business continuity planningResponsible for driving continuous improvements and innovation.Responsible for 24x7 365 support, able to work in Shifts if needed covering global regions.

Skills, Education and Experience

Overall, 10 + years of experience, at least 6 years of relevant functional configuration experience with specialization in MFG SAP PP QM with Finance understandingStrong Knowledge of integration with Make to Order, Order Management, Accounting, Plant Maintenance applications, Warehouse & Logistics Management, shipping & transportation, Billing, GTS etc.SAP PP or QM certification is preferredCandidate needs to have at least 3 SAP implementations in MFG/QMS4 HANA system experience is preferredShould have at least 4 yrs of domain manufacturing experienceExpertise in Handling Tickets, Enhancements using tools. Also have experience in solving Tickets within SLA.Skilled in problem solving, able to transform the business request to an IT solution Passionate about SAP, Willing to learn and develop professionally

Leadership Competencies

Strong verbal and written communication skillsManaging externally contracted team resources.Ability to work with cross functional workstreams and global teams

Technical Competencies

Full cycle implementations of SAP modulesExperience working with Vendors, SLAs, product roadmaps, and support lifecyclesWell versed with ITIL processes of problem management, incident management and change management.Utilization of tools like service now, ALM, or similar

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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.