The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support and efficiency analysis.

Responsibilities include:

Customer focused with a results-driven mindset.Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating contracts.Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.Review customer specifications and documents to apply current Flowserve technical and commercial requirements.Demonstrate a fundamental understanding of valve/flow control applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customersIdentify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performanceMaintain current, accurate and organized records of sales trainingsIn collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectiveOther duties as assigned

Requirements:

High School Diploma/GEDPrevious experience in sales or customer service environment  Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platformsProficiency in Microsoft Office packageExcellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.

Preferred Experience / Skills:

Bachelor's DegreePrevious experience working in sales/customer service an engineered manufacturing environmentIndustry experience related to valves/flow control equipmentExperience working with OracleExperience in contract review and ERP administrationStrong problem-solving skills, able to work independently and be a team player with a global mindset and approach.

Benefits starting from Day 1!

Medical, Dental & Vision Insurance (including FSA and HSA options)Life Insurance + Supplemental Life, Child, Spousal, and AD&D InsuranceShort and Long Term DisabilityRetirement Planning, 401(k) plan, & Financial Wellness ResourcesEducational Assistance ProgramTime off Policies (including sick leave, parental leave, and paid vacation)Eligibility requirements apply to some benefits and may depend on job classification and length of employment.