Customer Success Services - Sales Rep, Learning Adoption & Renewals

 

Oracle Cloud University (OCU) is a P&L education business unit of Customer Success Services (CSS) organisation that enables customers, partners and employees on all of Oracle cloud services that include all of SaaS, PaaS, IaaS as well as On-Prem. The team offers training via digital subscriptions consisting of over 4,000 hours of cloud content built on a modern platform that offers Live Sessions, knowledge checks, training environments, certification and live analytics on learner progress. These subscriptions are sold to all customer segments from enterprise to SMB. OCU is a fast growing business with a commitment to help thousands of learners stay current on Oracle cloud products. 

Brief Posting Description  

Drive maximum adoption and consumption of Oracle University Learning Subscriptions and identify/drive expansion opportunities via high value relationship with the client. Responsible for accounts and delivering customer’s overall success with our Learning Subscriptions, securing renewals, driving adoption/activation/Consumption and delivering highest levels of customer satisfaction.

 

Detailed Description  

Develop a long-term partnership with Oracle University customers to ensure they remain successful by realizing the full value of their investment in Oracle’s learning solutions. Deliver on an exceptional Learning experience with proactive communication with Training Administrators, orchestrating the right internal resources, and effectively using CSM process to track and execute the customer’s learning goals. Ensure customers continues/renews our Learning Subscriptions. Responsible for maintaining a high level of client satisfaction by being a liaison between the customer and Oracle University delivery and product development teams.   Identify product expansion/up sell opportunities.   Identify Renewal risk, and work with extended internal teams to create and execute on “get well” plans.

 

Job Requirements  

Recommended 3 to 7 years of experience in Customer Success or Cloud Sales and demonstrated ability of building successful customer relationships. Sales experience in International Markets is necessary. Strong communication and Presentation skills  Basic understanding of Cloud architecture. Ability to manage complex account situations and lead resolution towards mutual success and partnership Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders. Passion for customer success. Self-motivated, team-oriented and focused on exceeding client expectations Ability to prioritize, multi-task, and perform effectively under pressure