Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Retention Manager to join our ever evolving SMB Retention Team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

The inside sales team here at Worldpay is unique in many ways, from supporting over 220,000 SME’s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times.

What you will be doing

You will manage, coach and develop a high performing Customer Loyalty team. Achieving commercial sales targets and associated KPIs whilst at the same time improving and driving our cultural plan with the goal of having the highest employee engagement score. To achieve this, you will need to be able to work with your peers and a significant number of internal stakeholders on top of your individual accountabilities. Driving results in your team and collaboratively across department, talent pipeline, employee engagement and customer satisfaction will need to be delivered in equal amounts and not one at the expense of the others.

What you’ll own

Responsible for c. 15 advisorsResponsible for achieving commercial performance and sales targets in line with budgetsAccountable for driving our culture within direct team and wider departmentDemonstrate a commercial awareness to drive Net Income and adhere to pricing guidelinesAccountable for inspiring and motivating team whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world.We are passionate about what we do – and you will be too!

What you bring

Effective people skills and sensitivities when dealing with othersA history of being able to drive sustainable commercial result’sA proven track record in developing and driving employee engagementHistory of identifying, supporting and driving talentWell-balanced decision and thought making process that considers the impacts across our Colleagues, Clients and CommunitiesA strong resilience and appetite for changeA developed emotional intelligenceExperience of supporting and developing a sales teamA strong commercial acumen and the ability to build

Added bonus if you have

Coaching qualificationsExperience across multiple sales channelsKnowledge regarding our products and servicesGeneralist knowledge of Marketing, L&D, Data and Insights, relationship management, back office, remote workingWhat we offer you

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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