In this position, you would work directly with at least one Region in a market area as their main point of contact for all Market Representation actions. Our department works on contracts for our Dealers' Sales and Service Agreements. The Retail Network Specialist works directly with the Dealers to gather and prepare any and all documentation needed to complete a transaction that affects the Dealer's Sales and Service Agreement. In this role, you'll work on legal documents, work directly with your Franchise Coordinator, Dealers, the Region, with the Legal department, and with the Retail Network Contracts and Franchise Managers. 

3 - 4 years business experienceCompletely fluent in English with strong verbal and written skillsExternal partnership experience preferredKnowledge of state franchise laws (a plus but not required)Knowledge of operations and financial statements/sales and profit forecastsStrong interpersonal / leadership / organizational skills and competenciesAbility to interface with Retail Network Management, Dealer Principals, General Managers, and outside legal counselAble to work independently, and with ambiguityExperience in the Microsoft Office suiteAbility to work with accuracy under pressures of time and workloadComprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)Ability to manage deadlines and timelines with multiple inputs and complexitiesBusiness relationship experience – ensuring an understanding of the Dealer dynamic and ability to gain Dealer trust Extraordinary teamwork, collaborative skills and demonstrated behaviorsCustomer service mindset

 

DISCLAIMER

Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

Support Ford Market Area/Regions to achieve successful execution of Market Representation related business plans associated with facilities, minority Dealer actions, and rehabilitate and replace underperforming performing dealerships.Evaluate, develop, process, and execute all transactions involving Sales & Service Agreements including amendments, resignations, general releases, terminations, assignments, term extensions, nominee successor designations, Letters of Understanding, Letters of Intent, and request for additional places of business for a designated Region in a timely manner.Assist in resolving complex issues related to transitions in ownership and/or multiple locations for dealerships. Ensure close collaboration and communication in achievement of goals with the field team, Franchising Coordinator, Retail Network Contracts Manager, Rep Planning, office general council, Finance, Ford Customer Service Division, Ford Land, Ford Credit, and all components affecting dealership related actionsEnsure Market Representation actions comply with State Franchise laws and are consistent with established, uniformly applied policies and accomplishes intended result of Regional recommendations.Ensure newly appointed or terminated Dealer commitments and contractual obligations are fulfilled.Evaluate and ensure Resignation Benefits (parts returns, vehicle repurchases, signs) for resigning Dealers are appropriate. Coordinate collection and/or assignment of account balances due Ford Motor Company by resigned/terminated Dealers. Build and maintain relationships with Credit and Collections.Interface with other Company components and vendors as necessary to further Sales Performance Regional goals and objectives.Handle record maintenance and retention for all completed Retail Network actions.Fulfill all OGC requests for litigation purposes.Participate in special projects designed to drive efficiency, improve communications, and meet the Retail Network department goals and priorities.